Authorizations Coordinator - Client Support & Revenue Cycle Integrity

Behavior-Frontiers; El Segundo (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with company match

Paid Personal Time Off

Paid Holidays

Paid Sick Leave

Job summary

Behavior Frontiers in El Segundo, CA seeks an Authorizations Coordinator to bridge families with funding sources and internal teams, ensuring records are complete and aligned with payor requirements.

You will communicate authorization status, gather missing documentation, and submit timely information to payors to support service continuation. Strong attention to detail and confidentiality are essential in a fast-paced healthcare environment.

Qualifications

• High School Diploma or GED required with strong communication skills.
• Bilingual in Spanish is preferred and beneficial.
• Experience with Microsoft Office and healthcare workflow basics.

Responsibilities

• Serve as a bridge between families, funding sources, and internal teams.
• Ensure authorization records are complete, accurate, and timely.
• Communicate authorization status and required documents clearly to families.
• Submit documents to payors to support authorization approval and service continuity.
• Identify authorization gaps and support process improvements with related teams.

Skills

Bilingual Spanish

Microsoft Suite

Communication skills

Attention to detail

Confidentiality

Education

High School Diploma or GED

Tools

Salesforce

CRM systems

EHR systems

MeasurePM

Job description

$22–$25 per hour + bonus | Full-Time El Segundo, CA

Support Families. Protect Access to Care. Strengthen Billing Integrity.

Behavior Frontiers is an industry leader in ABA (Applied Behavior Analysis) treatment for autism and other special needs. We are on a continuous journey to explore, assess, and develop only the highest quality ABA treatments and solutions delivered by best-in-class clinical professionals. We are rapidly expanding and seeking enthusiastic individuals who are ready to embark on a meaningful journey in one of the fastest growing fields in healthcare.

This role is ideal for someone who enjoys supporting families directly while also taking ownership of the behind-the-scenes details that protect revenue cycle integrity. The Authorizations Coordinator serves as a bridge between families, funding sources, Clinical, Scheduling, Intake, and Billing teams by ensuring authorization records are complete, accurate, timely, and aligned with payor requirements.

How will you help create a World Without Limits:

• Serve as a trusted point of contact for families navigating authorization requirements, insurance changes, benefit updates, coverage lapses, and funding source transitions
• Communicate authorization status, missing documentation, next steps, and insurance-related requirements to families in a clear, patient, and supportive manner
• Ensure timely submission of all required documents to funding sources to support authorization approval and continuation of services
• Review authorization records for accuracy, completeness, effective dates, service codes, approved units, funding source requirements, and alignment with scheduled services and across internal systems
• Partner with Billing and Revenue Cycle teams to identify authorization gaps, resolve discrepancies, prevent avoidable denials, and support clean claim submission
• Collaborate with Clinical, Intake, Scheduling, Billing teams and external stakeholders to protect continuity of care and integrity of services
• Track recurring payor issues, documentation delays, authorization trends, and denial risks to support process improvement escalating complex issues while maintaining ownership of follow-through
• Perform ad hoc duties and projects as assigned

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What Makes Someone Successful in This Role

• Top performers in this role typically:
• Provide excellent client service through a balance of demonstrating empathy for families and maintaining compliance-driven documentation standards and payor requirements
• Demonstrate strong attention to detail and the ability to identify discrepancies before they impact billing, claims, or service delivery
• Show strong follow-through, urgency, and ownership when resolving authorization barriers or insurance-related service risks
• Thrive in fast-paced, high-volume environments while maintaining accuracy, professionalism, and confidentiality

Minimum Requirements

• High School Diploma or GED
• Excellent verbal and written communication skills with a strong client service mindset
• Strong time management, follow-through, and attention to detail
• Ability to review documentation for accuracy and identify missing or inconsistent information
• Experience with Microsoft Suite
• Ability to multi-task in a fast-paced environment while maintaining confidentiality and professionalism
• Ability to maintain confidentiality of PHI
• Ability to pass FBI & DOJ fingerprinting
• Negative TB test results
• Valid government ID
• Bilingual in Spanish

Preferred Qualifications

• Bachelor’s Degree
• Experience in healthcare customer service, patient access, intake, authorizations, eligibility verification, or revenue cycle support
• Familiarity with claim denial prevention, authorization audits, service code/unit tracking, payor compliance requirements, or billing integrity workflows
• Experience with Salesforce, MeasurePM, CRM systems, EHR systems, or billing-related platforms
• Knowledge of ABA therapy, behavioral health, healthcare intake, or payor authorization workflows
• Preferred qualifications may be overlooked for candidates who demonstrate exceptional client service, documentation accuracy, compliance awareness, and follow-through.

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Benefits

Health & Financial Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with company match after 6 months
• Paid Personal Time Off
• Paid Holidays
• Paid Sick Leave

Wellness Benefits

• Free Telehealth: Free access to a doctor via telehealth for you and your dependents with no limits and no co-pays
• Free Telehealth Mental Health: Free access to a mental health counselor via telehealth for you and your dependents (over age 13) with no limits or co-pays
• Lab Testing Discounts: 10-80% off costs of routine lab work
• New Benefits Rx: Discounts on prescription medications from 10-80% at 60,000+ locations nationwide
• Employee Assistance Program: Free access to some support services (financial, legal, counseling, etc.)

Perks & Discounts

• Fitness: Discounted monthly gym membership to 12,000 gym locations nationwide, as well as free access to workout videos
• Deals: Exclusive discounts and savings to 500+ companies and more!
• Travel: Discounts on travel essentials including hotels, rental cars, flights, excursions, and more!

Join us at Behavior Frontiers and help us create a World Without Limits in autism care. We are urgently hiring

Behavior Frontiers is an Equal Opportunity Employer and will consider for employment all qualified applicants in a manner consistent with the requirements of the applicable federal, state, and local laws