Director of Client Access

360 Behavioral Health; California (MO); Hybrid; USD 95,000 - 105,000; Full time

Benefits offered by this job

Paid holidays

PTO/Sick time

Career development

Company culture

Health, Vision and Dental

401K retirement

Mileage reimbursement

Phone reimbursement

Job summary

360 Behavioral Health in Van Nuys is seeking a Director of Client Access to lead Care Navigation, Intake and Authorizations, ensuring a compassionate, streamlined client journey from inquiry to service initiation.

The ideal candidate has 5+ years in healthcare operations, 3+ years of leadership, and experience with insurance eligibility and authorizations; a Bachelor's degree is required, and the role offers competitive compensation, benefits, and a supportive culture.

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, Human Services, or a related field (or equivalent experience).
• 5+ years of healthcare operations, client access, intake, authorizations, or revenue cycle experience.
• 3+ years of leadership experience.
• Experience with insurance eligibility, authorizations, and healthcare documentation.
• Strong leadership, communication, and problem‑solving skills.

Responsibilities

• Lead the Care Navigation, Intake, and Authorizations teams.
• Improve the client journey from referral to service start.
• Monitor key performance metrics and drive operational improvements.
• Partner with Clinical Operations, Revenue Cycle, and Payor Relations.
• Develop scalable workflows that support organizational growth.
• Coach, mentor, and develop high‑performing leaders.
• Ensure compliance with payer requirements and organizational policies.
• Resolve escalated client access and authorization issues.

Job description

Job Category: Z&S Management Chatsworth Support Center

Requisition Number: DIREC006458

• Posted : August 6, 2026
• Full-Time
• Hybrid

Locations

Showing 1 location

Van Nuys
16380 Roscoe Blvd
Suite 100
Van Nuys, CA 91406, USA

Van Nuys
16380 Roscoe Blvd
Suite 100
Van Nuys, CA 91406, USA

Location: Van Nuys, Hybrid
Job Type: Full-Time

Lead the Client Experience from Day One

At 360 Behavioral Health, we're dedicated to helping children and families access life-changing care. We're looking for an experienced Director of Client Access to lead our Care Navigation, Intake, and Authorizations teams while creating a seamless, compassionate experience from the first inquiry through service initiation.

If you're a strategic healthcare leader who enjoys improving processes, developing teams, and driving operational excellence, we'd love to meet you!

• Competitive compensation: $95,000K-$105,000K/year
• 7 Paid Holidays
• Paid Time Off/Sick Time
• Career development and advancement opportunities
• Fun and supportive company culture
• Expansive Health, Vision, and Dental plans for full-time partners
• 401(K) retirement savingsprogram
• Mileage and phone reimbursement
• And so much more!

What You’ll Do

• Lead the Care Navigation, Intake, and Authorizations teams.
• Improve the client journey from referral to service start.
• Monitor key performance metrics and drive operational improvements.
• Partner with Clinical Operations, Revenue Cycle, and Payor Relations.
• Develop scalable workflows that support organizational growth.
• Coach, mentor, and develop high‑performing leaders.
• Ensure compliance with payer requirements and organizational policies.
• Resolve escalated client access and authorization issues.

What You’ll Bring

Required

• Bachelor's degree in Healthcare Administration, Business Administration, Human Services, or a related field (or equivalent experience).
• 5+ years of healthcare operations, client access, intake, authorizations, or revenue cycle experience.
• 3+ years of leadership experience.
• Experience with insurance eligibility, authorizations, and healthcare documentation.
• Strong leadership, communication, and problem‑solving skills.

Preferred

• Experience in behavioral health, ABA, autism services, developmental disabilities, or a multi‑site healthcare organization.

Make a Difference

Join a team that's passionate about improving access to care and supporting families when they need it most. If you're ready to lead with purpose and create meaningful change,

360 Behavioral Health is an Equal Opportunity Employer
We providereasonable accommodationsfor any part of the application or employment process. Please contact us [e-mail] for assistance.

We comply with ADA regulations and provide auxiliary aids, services, and policy modifications to ensure equal access for all applicants and employees.

Qualifications

Skills

Behaviors

Motivations

Education

Required

Bachelors or better.

Experience

Preferred

5 Years of experience Authorization, Intakes, and insurance companies2 years leadership experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.