Director of Client Access & Care Navigation

360 Behavioral Health; California (MO); Hybrid; USD 95,000 - 105,000; Full time

Benefits offered by this job

Paid holidays

PTO/Sick time

Career development

Company culture

Health, Vision and Dental

401K retirement

Mileage reimbursement

Phone reimbursement

Job summary

360 Behavioral Health in Van Nuys is seeking a Director of Client Access to lead Care Navigation, Intake and Authorizations, ensuring a compassionate, streamlined client journey from inquiry to service initiation.

The ideal candidate has 5+ years in healthcare operations, 3+ years of leadership, and experience with insurance eligibility and authorizations; a Bachelor's degree is required, and the role offers competitive compensation, benefits, and a supportive culture.

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, Human Services, or a related field (or equivalent experience).
• 5+ years of healthcare operations, client access, intake, authorizations, or revenue cycle experience.
• 3+ years of leadership experience.
• Experience with insurance eligibility, authorizations, and healthcare documentation.
• Strong leadership, communication, and problem‑solving skills.

Responsibilities

• Lead the Care Navigation, Intake, and Authorizations teams.
• Improve the client journey from referral to service start.
• Monitor key performance metrics and drive operational improvements.
• Partner with Clinical Operations, Revenue Cycle, and Payor Relations.
• Develop scalable workflows that support organizational growth.
• Coach, mentor, and develop high‑performing leaders.
• Ensure compliance with payer requirements and organizational policies.
• Resolve escalated client access and authorization issues.

Job description

360 Behavioral Health in Van Nuys is seeking a Director of Client Access to lead Care Navigation, Intake and Authorizations, ensuring a compassionate, streamlined client journey from inquiry to service initiation.

The ideal candidate has 5+ years in healthcare operations, 3+ years of leadership, and experience with insurance eligibility and authorizations; a Bachelor's degree is required, and the role offers competitive compensation, benefits, and a supportive culture.