Authorizations Communications Coordinator

360 Behavioral Health; Los Angeles (CA); Hybrid; USD 25,003 - 35,610; Full time

Benefits offered by this job

PTO/Sick Time

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Professional development

Job summary

360 Behavioral Health is seeking an Authorizations Coordinator to process and track insurance authorizations, ensuring payer requirements are met and records are accurately maintained. The role supports Billing, Intake, and Clinical Operations and collaborates with multiple teams to prevent authorization lapses.

The position requires at least one year in insurance authorizations and experience with CRM/EMR systems, plus strong Excel and communication skills.

Qualifications

• High School Diploma or GED required.
• Minimum of 1 year of insurance authorization experience.
• Minimum of 1 year of experience working with insurance companies, regional centers, or healthcare payors.
• Experience using CRM, EMR, or similar data-entry systems.
• Proficiency with Microsoft Office, including Excel.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively within a team environment.

Responsibilities

• Submit and track insurance authorizations and reauthorizations.
• Review documentation to ensure payor requirements are met.
• Enter and maintain authorization information in company systems.
• Communicate authorization updates with Operations and clinical teams.
• Monitor authorization requests, approvals, denials, and follow‑up actions.
• Maintain accurate client authorization records and documentation.
• Support Billing, Intake, and Clinical Operations teams with authorization‑related needs.
• Assist with eligibility reporting, audits, and department projects.
• Manage authorization‑related emails and communications.
• Help ensure continuity of care for clients by preventing authorization lapses.

Skills

Excellent communication

Time management

Organizational skills

Attention to detail

Independent and collaborative

Education

High School Diploma or GED

Tools

CRM

EMR

Excel

MS Office

Job description

Authorizations Coordinator (Healthcare Insurance & Client Services)

Location: Hybrid- Van Nuys, CA.

Job Type: Full-Time | Monday- Friday 8:00AM-5:00PM

Perks & Benefits

• Competitive salary $22.00/per hour
• PTO (Paid Time Off)/Sick Time
• Medical, Dental, and Vision insurance
• 7 Paid Holidays
• 401(k) retirement plan
• Professional development and career growth opportunities
• Supportive, mission-driven leadership
• Collaborative and inclusive workplace culture

What You’ll Do

• Submit and track insurance authorizations and reauthorizations.
• Review documentation to ensure payor requirements are met.
• Enter and maintain authorization information in company systems.
• Communicate authorization updates with Operations and clinical teams.
• Monitor authorization requests, approvals, denials, and follow‑up actions.
• Maintain accurate client authorization records and documentation.
• Support Billing, Intake, and Clinical Operations teams with authorization‑related needs.
• Assist with eligibility reporting, audits, and department projects.
• Manage authorization‑related emails and communications.
• Help ensure continuity of care for clients by preventing authorization lapses.

Qualifications

Required

• High School Diploma or GED.
• Minimum of 1 year of insurance authorization experience.
• Minimum of 1 year of experience working with insurance companies, regional centers, or healthcare payors.
• Experience using CRM, EMR, or similar data‑entry systems.
• Proficiency with Microsoft Office, including Excel.
• Strong organizational and time‑management skills.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively within a team environment.

Preferred

• Experience in healthcare, behavioral health, ABA, medical billing, or client access services.
• Familiarity with insurance authorization processes and payor portals.

What Makes You Successful

• Strong attention to detail and accuracy.
• Ability to manage multiple priorities in a fast‑paced environment.
• Effective problem‑solving and critical‑thinking skills.
• Professional, dependable, and self‑motivated.
• Commitment to supporting quality client care and service excellence.

Why Join 360 Behavioral Health?

• Meaningful work that impacts the lives of individuals and families.
• Collaborative and supportive team environment.
• Opportunities for professional growth and development.
• Mission‑driven organization focused on improving quality of life.
• Comprehensive benefits package for eligible employees.

360 Behavioral Health is an Equal Opportunity Employer.

We provide reasonable accommodations for any part of the application or employment process.

We comply with ADA regulations and provide auxiliary aids, services, and policy modifications to ensure equal access for all applicants and employees.