Director of Claims & Digital Transformation

AAA Life Insurance Company; Livonia (MI); Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

Hybrid work environment

Medical, dental and vision coverage

401k match and pension plan

PTO and parental leave

Job summary

AAA Life Insurance Company is seeking a Director of Claims to lead the Life Claims organization, driving strategic vision and operational excellence. The role focuses on empathetic, compliant adjudication, analytics, and automation while partnering across disciplines to advance enterprise growth.

The ideal candidate will bring 10+ years in life insurance claims, 7+ years leading teams, and a proven track record in dashboards, KPIs, and enterprise transformation.

Qualifications

• 10+ years of progressive life insurance claims experience.
• 7+ years leading managers and operational teams.
• Experience managing claims operations in a regulated insurance environment.
• Experience developing operational dashboards, KPIs, and executive reporting.

Responsibilities

• Develop and execute the strategic vision for the Life Claims organization aligned to enterprise objectives.
• Lead all aspects of life insurance claims operations ensuring timely, accurate, empathetic, and compliant adjudication.
• Establish and monitor KPIs including turnaround time, quality, productivity, customer satisfaction, compliance, and financial outcomes.
• Build a data-driven claims organization using dashboards, predictive analytics, executive reporting, and workforce forecasting.
• Lead automation initiatives including workflow automation, RPA, AI-enabled document processing, intelligent routing, and digital claims capabilities.
• Partner with Technology, Data & Analytics, Underwriting, Actuarial, Compliance, Legal, Finance, and Customer Experience teams.
• Drive Lean continuous improvement and process redesign initiatives.
• Oversee complex claims, litigation, appeals, fraud, and escalated customer matters.
• Manage claims budgets, technology investments, and vendor relationships.
• Develop high-performing leaders through coaching, succession planning, and performance management.

Skills

Strategic Leadership

Operational Excellence

Claims Analytics & BI

Data-Driven Decision Making

Digital Transformation

Process Automation & AI Enablement

Regulatory & Risk Management

Financial Stewardship

Customer Experience Leadership

Cross-functional Collaboration

Talent Development

Continuous Improvement

Education

Bachelor’s degree in Business/Insurance/Finance/Risk Management

Tools

Power BI

Tableau

SQL

Snowflake

Job description

AAA Life Insurance Company is seeking a Director of Claims to lead the Life Claims organization, driving strategic vision and operational excellence. The role focuses on empathetic, compliant adjudication, analytics, and automation while partnering across disciplines to advance enterprise growth.

The ideal candidate will bring 10+ years in life insurance claims, 7+ years leading teams, and a proven track record in dashboards, KPIs, and enterprise transformation.