Remote Associate Director, Life Insurance Claims

NTT DATA, Inc.; Lincoln (NE); Remote; USD 96,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Life and AD&D insurance

Short- and long-term disability

Job summary

NTT DATA, Inc. seeks an Associate Director- Claims to lead the life insurance claims function, providing strategic direction, operational oversight, and client-focused solutions.

The role demands leadership of managers and teams to ensure excellence, financial accountability, and superior service delivery. Must reside in the Continental United States; remote work is supported with standard remote-work standards and technology requirements.

Qualifications

• Deep knowledge of life insurance contracts, contestability periods, beneficiary validation and regulatory requirements.
• 5 years of progressive life insurance claims experience including leadership of leaders and multiple functional teams.
• Demonstrated success managing budgets, financial performance, and operational initiatives.
• Experience leading client-facing programs, business operations, or strategic projects.
• Strong understanding of project management principles and methodologies.
• Experience managing large-scale operations and enterprise-level clients.
• Education: High school diploma or higher.
• Certifications: FLMI or ICA preferred.
• 3 years of leadership experience managing claims teams, supervisors, and/or managers.
• Comprehensive knowledge of medical claims processing, adjudication, payment methodologies, benefits administration, and claims lifecycle management.
• Strong understanding of healthcare regulations, including HIPAA, CMS guidelines, Medicare, Medicaid, and commercial insurance practices
• Proven ability to analyze claims data, identify trends, and drive operational efficiencies while maintaining compliance and service standards.

Responsibilities

• Provide leadership to assigned departments through subordinate managers and team leaders.
• Develop and execute operational strategies aligned with organizational goals and objectives.
• Foster a culture of accountability, collaboration, innovation, and continuous improvement.
• Monitor departmental performance metrics and implement corrective actions when necessary.
• Lead change management initiatives and support organizational growth strategies.
• Serve as primary point of contact for key clients and executive stakeholders.
• Build and maintain strong client relationships through proactive communication and exceptional service delivery.
• Lead discussions to determine project scope, business requirements, and strategic objectives.
• Develop proposals, presentations, and business cases for client and executive review.
• Present recommendations, solutions, and performance outcomes to senior leadership and clients.
• Manage departmental budgets and financial performance.
• Analyze budget variances and identify trends, risks, and improvement opportunities.
• Participate in the development and execution of action plans to achieve financial targets.
• Ensure responsible resource allocation and cost management practices.
• Monitor profitability and maintain accountability for P&L performance.
• Lead large-scale and complex initiatives from planning through implementation.
• Apply advanced project management methodologies to ensure successful delivery of business objectives.
• Develop comprehensive operational and strategic plans that support long-term organizational success.
• Collaborate with cross-functional partners to drive business improvements and operational efficiencies.
• Identify business risks and develop mitigation strategies.

Skills

Influencing

Negotiation

Communication

Leadership

Team development

Client service

Stakeholder management

Analytical thinking

Problem solving

Project management

Budgeting & P&L

Strategic planning

Education

High school diploma or higher

FLMI

ICA

Job description

NTT DATA, Inc. seeks an Associate Director- Claims to lead the life insurance claims function, providing strategic direction, operational oversight, and client-focused solutions.

The role demands leadership of managers and teams to ensure excellence, financial accountability, and superior service delivery. Must reside in the Continental United States; remote work is supported with standard remote-work standards and technology requirements.