Director, New Business & Underwriting Operations

AAA Life Insurance Company; Livonia (MI); Hybrid; USD 170,000 - 230,000; Full time

Job summary

AAA Life Insurance Company in the United States is seeking a strategic Director, New Business & Underwriting Operations to lead end-to-end processes from application intake through policy issue. This role requires deep underwriting expertise, strong analytics, and a track record of cross-functional leadership.

You will partner with Sales, Compliance, Product, and Technology, build high-impact teams, optimize workflows, and drive automation and AI-enabled underwriting to support growth and an

Qualifications

• Bachelor's degree in Business, Insurance, Finance, or related field.
• 10+ years of progressive experience in life insurance New Business and Underwriting Operations leadership.
• Minimum 7 years of leadership experience managing leaders and operational teams.
• Demonstrated expertise in underwriting operations, new business administration, and life insurance processing.
• Proven experience partnering with executive sales, distribution, and field leadership.
• Experience leading operational improvement, analytics, and transformation initiatives.

Responsibilities

• Develop and execute the strategic vision for New Business and Underwriting Operations aligned with enterprise growth objectives.
• Lead end-to-end operations including application intake, case management, underwriting operations, requirements management, policy issue, and operational support.
• Build trusted partnerships with executive field leadership, sales leadership, AAA Clubs, and cross-functional business partners to achieve shared business outcomes.
• Lead challenging conversations with professionalism, transparency, empathy, and respect while influencing decisions and maintaining productive relationships.
• Provide experienced leadership to a well-established team by fostering engagement, accountability, collaboration, and continuous development.
• Drive operational excellence through KPI management, service level oversight, capacity planning, workflow optimization, and quality assurance.

Skills

Executive Relationship Management

Strategic Leadership

Operational Analytics

Cross-functional Collaboration

Influencing Without Authority

Executive Communication

Data-Driven decision-making

Change Leadership

Talent Development

Customer & Distribution Focus

Education

Bachelor's degree in Business, Insurance, Finance, or related field

Master's degree (MBA or related discipline)

LOMA designations (FLMI, FALU, ACS, AIRC)

Tools

Power BI

Tableau

SQL

Job description

AAA Life Insurance Company in the United States is seeking a strategic Director, New Business & Underwriting Operations to lead end-to-end processes from application intake through policy issue. This role requires deep underwriting expertise, strong analytics, and a track record of cross-functional leadership.

You will partner with Sales, Compliance, Product, and Technology, build high-impact teams, optimize workflows, and drive automation and AI-enabled underwriting to support growth and an