Director of Care Coordination (Home Care)

TAG MedStaffing; New York (NY); On-site; USD 128,000 - 173,000; Full time

Job summary

TAG MedStaffing is seeking a Director of Care Coordination in Brooklyn, NY to lead care coordination teams for a high-volume LHCSA client. The role oversees staffing, coverage, and regulatory compliance using platforms like HHA Exchange.

The ideal candidate brings 5+ years in home care leadership, including 2+ years managing coordination teams, and will report to leadership while ensuring exceptional patient care and operational excellence.

Qualifications

• Bachelor’s degree in Healthcare Administration, Business, Nursing, or related field is required.
• Minimum 5+ years leadership experience in home care operations.
• At least 2+ years managing care coordination teams in a high-volume setting.
• Strong knowledge of NYS home care regulations and LHCSA standards.

Responsibilities

• Lead and manage Care Coordinators and Supervisors to ensure performance and documentation standards.
• Ensure full staffing of authorized cases and oversee live-in and split shifts.
• Monitor overtime, scheduling, and compliance with NYS regulations and labor laws.
• Collaborate with HR, Payroll, Recruitment, Nursing, and Intake to resolve escalations.
• Track KPIs, address caregiver and patient issues, and drive quality improvements.

Skills

Leadership

Analytical thinking

Communication

Problem-solving

Education

Bachelor’s degree in healthcare administration

Tools

HHA Exchange

Job description

Job Overview - Director of Care Coordination (Home Care)

Compensation: $150,000/year

Location: Brooklyn, NY

Schedule: Monday to Friday, 9:00 AM - 5:00 PM

TAG MedStaffing is hiring a Director of Care Coordination in Brooklyn, NY for our client, leading high-volume home care staffing and compliance within a Licensed Home Care Services Agency (LHCSA). This role oversees coordination teams, ensures full case coverage, and maintains compliance with New York State regulations using systems such as HHA Exchange. Ideal candidates have 5+ years of home care leadership experience, including 2+ years managing coordination teams.

Responsibilities as the Director of Care Coordination (Home Care):

• Team Leadership & Oversight: Lead and manage Care Coordinators and Supervisors to ensure performance, accountability, and documentation standards are consistently met.
• Staffing & Coverage Management: Ensure full staffing of authorized cases, oversee live-in and split shifts, and respond quickly to callouts, emergencies, and high-priority cases.
• Regulatory & Labor Compliance: Monitor overtime usage and scheduling practices to maintain compliance with NYS home care regulations and labor laws.
• Cross-Functional Collaboration: Partner with HR, Payroll, Recruitment, Nursing, and Intake teams to resolve escalations and optimize coordination workflows.
• Metrics & Quality Monitoring: Track key coordination KPIs, address caregiver and patient complaints, and implement performance improvement initiatives.

Qualifications for the Director of Care Coordination (Home Care):

• Education: Bachelor’s degree in Healthcare Administration, Business, Nursing, or related field required.
• Experience: 5+ years of leadership experience within home care operations, including at least 2+ years managing home care coordination teams in a high-volume environment.
• Industry Knowledge: Strong understanding of New York State home care regulations, LHCSA compliance standards, labor laws, and scheduling best practices.
• Technical Skills: Experience with HHA Exchange or similar home care scheduling platforms required.
• Operational Expertise: Demonstrated success managing high-census or multi-region coordination teams with strong staffing optimization capabilities.
• Skills & Attributes: Strategic and accountable leader with strong communication, analytical, and problem-solving skills who thrives in fast-paced healthcare operations environments.

Application Notice: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, TAG MedStaffing will keep your resume on file for future opportunities and may contact you for further discussion.