Director of Coordination - Home Care

Reliance Staffing Inc; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Reliance Staffing Inc. seeks an experienced Director of Coordination to oversee a large Scheduling/Coordination Department within a high-volume home care agency serving thousands of patients.

This is a senior leadership role for someone who has progressed from Scheduling Coordinator to Team Lead or Manager within a Coordination Department. The role requires leading day-to-day operations of a large team of Scheduling Coordinators, mentoring Team Leads and Managers, and ensuring staffing

Qualifications

• 5+ years of home care Scheduling/Coordination experience required.
• Must have progressed into a Team Lead, Team Manager, Coordination Manager, or similar leadership position.
• Strong understanding of home care scheduling and coordination operations.
• Proven ability to manage large teams in a fast-paced, high-volume environment.
• Excellent leadership, delegation, organization, and problem-solving skills.
• Ability to hold Team Leads and staff accountable while maintaining a productive team environment.
• Bilingual preferred.

Responsibilities

• Oversee the day-to-day operations of a large team of Scheduling Coordinators.
• Manage and provide direction to Team Leads/Managers who report to the Director of Coordination.
• Delegate responsibilities effectively across teams and ensure accountability.
• Ensure patient cases are appropriately staffed, and scheduling needs are handled efficiently.
• Monitor department productivity, performance, attendance, and workflow.
• Identify staffing or scheduling issues and ensure they are escalated and resolved quickly.
• Develop and maintain organized processes for a high-volume coordination floor.
• Coach, mentor, and develop Team Leads and Coordinators.
• Work closely with senior leadership and other departments to ensure smooth agency operations.

Skills

Leadership

Scheduling management

Team leadership

Process improvement

Staff accountability

HHAeXchange

Tools

HHAeXchange

Job description

Job Description

We are seeking an experiencedDirector of Coordinationto oversee and lead a large Scheduling/Coordination Department within a high-volume home care agency serving approximately6,000 patients.

This is a senior leadership position for someone who has grown within home care coordination—from an experienced Scheduling Coordinator into aTeam Lead, Manager, or other leadership role within a Coordination Department.

Schedule: Full-Time, Monday-Friday, 9-5

Key Responsibilities

• Oversee the day-to-day operations of alarge team of Scheduling Coordinators
• Manage and provide direction toTeam Leads/Managerswho report to the Director of Coordination
• Delegate responsibilities effectively across teams and ensure accountability
• Ensure patient cases are appropriately staffed, and scheduling needs are handled efficiently
• Monitor department productivity, performance, attendance, and workflow
• Identify staffing or scheduling issues and ensure they are escalated and resolved quickly
• Develop and maintain organized processes for a high-volume coordination floor
• Coach, mentor, and develop Team Leads and Coordinators
• Work closely with senior leadership and other departments to ensure smooth agency operations

Qualifications

• 5+ years of home care Scheduling/Coordination experience required
• Must have progressed into aTeam Lead, Team Manager, Coordination Manager, or similar leadership position
• Strong understanding of home care scheduling and coordination operations
• Proven ability to managelarge teams in a fast-paced, high-volume environment
• Excellent leadership, delegation, organization, and problem-solving skills
• Ability to hold Team Leads and staff accountable while maintaining a productive team environment
• HHAeXchange experience is required
• Bilingual preferred

This is an excellent opportunity for an experienced home care coordination leader who is ready to take ownership of alarge-scale Coordination Departmentand lead both managers and coordinators.