Director of Operations

Summit Healthcare Staffing LLC; New York (NY); Sur place; USD 200 000 - 250 000; Plein temps

Avantages offerts par ce poste

PTO

Paid holidays

Executive leadership autonomy

Impactful leadership role

Résumé du poste

Summit Healthcare Staffing LLC in Brooklyn seeks a visionary Director of Operations to lead daily agency operations, oversee intake/coordination, and ensure regulatory compliance in NY. Reporting to executive leadership, you will optimize workflows, supervise managers, and drive performance across MLTC, EVV, and billing while maintaining compassionate, patient-centered care.

This on-site role requires deep knowledge of NYS DOH regulations, bilingual coordination, and a track record of delivering

Qualifications

• 5–7+ years in LHCSA operations in NY with at least 3 years in director-level role.
• Deep knowledge of NYS DOH regulations and MLTC contracts.
• Experience with EVV compliance and Medicaid waiver programs.
• Familiarity with home care management platforms (HHAeXchange, CareTime) and analytics.

Responsabilités

• Direct and optimize LHCSA daily operations including intake, scheduling, and care coordination.
• Ensure regulatory compliance and QA with survey readiness and CQI programs.
• Mentor and manage departmental managers and coordinators; promote high accountability culture.
• Oversee labor utilization, billing reconciliation, EVV, and payroll accuracy; drive automation.

Connaissances

Operational leadership

Regulatory compliance

Team leadership

Process optimization

Multilingual communication

Formation

Bachelor’s degree in Healthcare Administration/Business Administration/Public Health

Master’s degree preferred

Outils

HHAeXchange

CareTime

EVV systems

Description du poste

We are seeking a visionary, results-oriented Director of Operations to take the helm of our daily agency operations at our Brooklyn headquarters. Reporting directly to Executive Leadership, you will oversee end-to-end service delivery, regulatory compliance, intake/coordination workflows, field staff utilization, and cross-departmental efficiency.

This role requires a hands-on, high-caliber operational strategist who thrives in an on-site, fast-paced environment and possesses deep fluency in New York State Department of Health (DOH) regulations, MLTC/Managed Care operations, and high-volume caregiver coordination.

Key Responsibilities

1. Strategic Operational Leadership

Direct and optimize daily LHCSA operations, including intake, care coordination, scheduling, clinical compliance, and customer service teams.

Establish clear key performance indicators (KPIs) across case authorization, aide retention, fulfillment rates, overtime management, and incident resolution.

Maintain a low coordinator-to-patient ratio culture, ensuring dispatch is lightning-fast (within 24 hours) without sacrificing quality or personal connection.

Drive operational workflows supporting specialized programs, including Home Health Aide (HHA) services, Social Care Network (SCN) initiatives, Medicaid planning, NHTD, and TBI waivers.

2. Regulatory Compliance & Quality Assurance

Ensure strict adherence to New York State DOH regulations, federal guidelines, labor laws, and Managed Long-Term Care (MLTC) contractual standards.

Lead survey readiness, audit preparations, and continuous quality improvement (CQI) programs in partnership with the Director of Clinical Services / RN leadership.

Uphold agency excellence benchmarks and oversee patient/caregiver satisfaction tracking and resolution protocols.

3. Team Management & Culture

Mentor, train, and manage department managers, scheduling coordinators, and administrative support personnel.

Champion a high-accountability, high-empathy culture centered on dignity, respect, and seamless caregiver-patient cultural/language matching.

Partner with Talent Acquisition to build robust recruitment and retention pipelines for bilingual HHAs across diverse New York communities.

4. Financial & Technology Optimization

Oversee labor utilization, billing reconciliation, electronic visit verification (EVV), and payroll accuracy to maintain healthy unit economics.

Identify bottlenecks in agency software (e.g., HHAeXchange or equivalent enterprise platforms) and implement automations to streamline workflows and reduce administrative lag.

Qualifications

• Minimum 5–7+ years of progressive operational management experience in a Licensed Home Care Services Agency (LHCSA) in New York State, with at least 3 years in a Director-level or equivalent senior capacity.
• Thorough, working knowledge of NYS DOH regulations, MLTC contracts, EVV compliance, and Medicaid-funded waiver programs (e.g., NHTD, TBI).
• Deep familiarity with home care management and scheduling platforms (e.g., HHAeXchange, CareTime) and advanced operational analytics.
• Bachelor’s degree in Healthcare Administration, Business Administration, Public Health, or a related field required; Master’s (MHA/MBA/MSN) preferred.
• Multilingual ability in Spanish, Haitian Creole, Russian, Cantonese, or Mandarin is an asset.Must be eligible to work in the United States.

• Competitive Base Salary: $200,000 – $250,000 (commensurate with experience)
• Generous Paid Time Off (PTO) and Paid Holidays
• Executive-level career visibility and leadership autonomy
• The opportunity to lead an industry-leading agency that genuinely changes lives every single day