Director of Care Coordination & Operations

LimitlessLi LLC; New York (NY); Sur place; USD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

401(k) matching

Health insurance

Dental and Vision insurance

Disability insurance

Family leave

Life insurance

Paid orientation

Paid training

Paid time off

Referral program

Holiday pay

Paid Time Off

Résumé du poste

LimitlessLi LLC's Director of Coordination leads care coordination operations for a high-volume, New York-licensed home care agency. You will ensure uninterrupted patient coverage, optimal caregiver utilization, and regulatory compliance across coordination teams.

This senior role demands decisive leadership, accountability, and cross-department collaboration to drive performance and service excellence in a fast-paced environment.

Qualifications

• 2+ years in home care coordination.
• 5+ years in a leadership/management role in home care.
• Strong knowledge of NYS home care regulations and labor considerations.
• Experience managing high-volume coordination teams.
• Excellent communication and accountability skills.
• Experience with HHA Exchange.

Responsabilités

• Lead and manage Care Coordinators and Supervisors; ensure performance and documentation standards.
• Ensure staffing of authorized cases and rapid response to callouts, emergencies, overtime, and difficult cases.
• Oversee live-in and split cases, overtime usage, and schedule adjustments per labor laws and policy.
• Collaborate with HR, Payroll, Recruitment, Nursing, Intake, Authorizations, and Retention to resolve escalations.
• Ensure timely documentation of actions, schedule changes, and case notes.
• Address caregiver and patient complaints and implement corrective actions.
• Track coordination metrics and report improvements to leadership.

Connaissances

Care coordination

Leadership

Communication

Problem-solving

Regulatory knowledge

Staff scheduling

Multi-region coordination

Outils

HHA Exchange

Description du poste

Director of Coordination

• Job Type: Full-time, Onsite
• Schedule: Monday to Thursday 9:00 AM to 5:00 PM and Friday 9:00 AM to 4:00 PM

Benefits:

• 401(k) matching
• Health insurance
• Dental and Vision insurance
• Disability insurance
• Family leave
• Life insurance
• Paid orientation
• Paid training
• Paid time off
• Referral program
• Holiday pay
• Paid Time Off

Position Summary:

The Director of Coordination oversees all care coordination operations for a high-volume, New York-licensed home care agency. This role is responsible for ensuring uninterrupted patient coverage, efficient caregiver utilization, compliance with NYS regulations, and consistent performance across all coordination teams.

This is a senior operational leadership role requiring strong decision-making, accountability, and cross-departmental collaboration.

Job Description:

• Lead and manage Care Coordinators and Coordination Supervisors; enforce performance, responsiveness, and documentation standards.
• Ensure full staffing of authorized cases and rapid response to callouts, emergencies, overtime limits, and difficult-to-service cases.
• Oversee live-in and split cases, overtime usage, and schedule adjustments in compliance with labor laws and agency policy.
• Partner closely with HR, Payroll, Recruitment, Nursing, Intake, Authorizations, and Retention to resolve escalations and staffing challenges.
• Ensure accurate and timely documentation of coordination actions, schedule changes, and case notes.
• Address caregiver and patient complaints related to scheduling or communication and implement corrective actions when needed.
• Track key coordination metrics (unstaffed hours, overtime, response times, complaints) and report to leadership with improvement plans.

Work Environment: Works in an office environment with regular exposure to staff and patient interactions, as well as occasional stress.

Qualifications:

Required:

• At least 2 years of experience in home care coordination.
• Minimum 5+ years in a leadership or management role in Home Care.
• Strong working knowledge of NYS home care regulations and labor considerations.
• Proven experience managing high-volume, fast-paced coordination teams.
• Strong communication, accountability, and problem-solving skills.
• Experience with HHA Exchange.
• Experience overseeing multi-region or high-census coordination teams.