Coordination Manager

Anchor Health Home Care; New York (NY); On-site; USD 90,000 - 125,000; Full time

Job summary

Anchor Health Home Care in Williamsburg, Brooklyn is seeking an experienced Manager to lead our Home Care Coordination team on-site. You will ensure reliable caregiver coverage, address urgent staffing needs, maintain accurate records, and deliver a high level of service to families.

This hands-on leadership role requires overseeing coordinators, monitoring daily operations, coaching staff, and resolving client or caregiver concerns promptly.

Qualifications

• 2+ years in home care coordination or similar role.
• Experience supervising and leading a team.
• Strong caregiver scheduling knowledge.
• Ability to manage urgent staffing and client needs.
• Excellent organizational and time-management skills.
• In-person at Williamsburg, Brooklyn office.

Responsibilities

• Manage and support a team of home care coordinators.
• Oversee daily coordination operations, including scheduling and client needs.
• Monitor productivity, service quality, deadlines, and performance.
• Provide coaching and feedback through regular check-ins.
• Ensure client records and documentation are accurate.
• Resolve urgent staffing calls and scheduling gaps.
• Handle escalated client or caregiver concerns.
• Communicate updates to leadership.
• Improve workflows and client experience.

Skills

Team leadership

Operations management

Scheduling

Communication

Problem-solving

Job description

Anchor Health Home Care is seeking an experienced Manager to lead our Home Care Coordination team from our Williamsburg, Brooklyn office.

This is a hands-on leadership role for someone who understands home care operations, caregiver scheduling, client needs, and the day-to-day challenges that come with managing a busy coordination team.

You will oversee a team of coordinators responsible for making sure clients receive reliable caregiver coverage, urgent staffing issues are handled quickly, records remain accurate, and families receive a high level of service.

We are looking for someone who can lead people, solve problems, maintain accountability, and step in when situations require immediate attention.

Responsibilities

• Manage and support a team of home care coordinators
• Oversee daily coordination operations, including caregiver scheduling, case coverage, and client needs
• Monitor team productivity, service quality, deadlines, and performance
• Conduct regular check-ins with coordinators and provide coaching, feedback, and support
• Ensure client records, preferences, schedules, and documentation are accurate and up to date
• Help resolve urgent caregiver call-outs, staffing gaps, and scheduling issues
• Step in to manage escalated client, caregiver, or family concerns when necessary
• Prioritize urgent cases and ensure issues are resolved quickly and professionally
• Build strong relationships with coordinators, caregivers, clients, and families
• Hold team members accountable for follow-up, documentation, and service expectations
• Communicate operational challenges, team performance, and important updates to leadership
• Identify opportunities to improve workflows, efficiency, and the overall client experience

Qualifications

• 2+ years of home care coordination experience required
• Previous experience supervising, managing, and leading a team
• Strong understanding of caregiver scheduling and home care operations
• Experience managing a fast-paced workload with changing priorities
• Comfortable handling urgent staffing and client situations
• Strong leadership and team management skills
• Excellent organizational and time management skills
• Strong attention to detail
• Clear and professional written and verbal communication
• Strong problem-solving skills and ability to make decisions quickly
• Comfortable holding employees accountable while maintaining a supportive team environment
• Full-time
• Monday through Friday
• In-person at our Williamsburg, Brooklyn office