Director Of Banquets

Doubletree by Hilton Charlotte City Center; Charlotte (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

Doubletree by Hilton Charlotte City Center seeks a dedicated director of banquets who leads the banquet team to deliver world-class event service. You will partner with clients to book banquet space and propose options that fit budgets and needs.

The ideal candidate has 3+ years of hospitality management experience, strong leadership and a commitment to guest satisfaction, plus proficiency with MS Office and operational oversight.

Qualifications

• Minimum 3 years in a supervisory role in hospitality or food service.
• Excellent communication and guest service skills.
• High school diploma or equivalent; hospitality degree preferred.

Responsibilities

• Develop policies, procedures, quality standards, and cost-saving measures to improve the banquet department.
• Send banquet event orders to on-site staff so they know duties and assignments.
• Communicate with customers to review banquet options that fit their budget and address questions.
• Document the outcome of each event to assess improvements for future events.
• Provide an optimal level of service by supervising daily operations, ordering supplies, and staffing.

Skills

Leadership

Customer service

Communication

MS Office

Education

High school diploma

Associate degree in hospitality management

Job description

Our thriving hotel is looking for a dedicated director of banquets who is passionate about giving our customers an amazing banquet event experience. You will guarantee that each guest receives world-class service by working directly with them to book banquet space and present options that match their needs and budgets. We also require someone with exceptional leadership abilities to supervise the banquet crew and maintain the best quality of hotel services. Our ideal candidate is a self-starter with 3+ years of hospitality experience, preferably in management, and a strong commitment to client satisfaction. If this describes you.

Responsibilities

• Develop policies, procedures, quality standards, and cost-saving measures within the department to continuously improve the customer-focused banquet area
• Send banquet event orders to on-site staff members so they are informed of necessary duties and assignments
• Communicate with customers to go through banquet event choices that fit their budget and go over any modifications, questions, or concerns to guarantee a great product is delivered
• Document the outcome of each event to assess and make improvements on future events and processes
• Provide an optimal level of event service by supervising the banquet area's daily operations, including ordering supplies, supervising event space set-up, and determining staffing levels

Qualifications

• At least 3 years in a supervisory role in hospitality or food service
• Possess excellent computer skills, especially MS Office -Word, Excel, and Powerpoint
• Excellent communication skills for working with clients and other team members
• High school diploma or equivalent, associate degree in hospitality management preferred
• Must have a strong focus on putting the guest first with exceptional customer service experience