Banquet Manager

HHM Hospitality; Washington (District of Columbia); On-site; USD 65,000 - 90,000; Full time

Job summary

HHM Hotels is seeking a Banquet Manager to oversee banquet department operations and ensure guest satisfaction and sustainability standards are met.

You will lead event set-ups, supervise serving staff, coordinate with the catering team, and enforce safety, cash handling, and SOX compliance while delivering high-quality service during functions. This role requires flexibility for holidays and weekends and a strong focus on guest relations.

Qualifications

• Bachelor’s degree preferred.
• 3 to 5 years Banquet experience required.

Responsibilities

• Interview, hire, train, evaluate staff and address discipline when needed.
• Manage banquet operations and ensure guest specifications are met.
• Coordinate with catering to address service gaps.
• Supervise setup of function rooms for cleanliness and inventory.
• Oversee alcohol service in compliance with regulations.
• Ensure cash handling policies and SOX compliance.
• Enter billing into POS system.
• Monitor attendance and adjust staff to maintain service quality.
• Provide ongoing training to uphold service standards.
• Follow safety practices as per MSDS and OSHA.
• Perform other duties as requested.

Skills

Interviewing

Staff training

Performance evaluations

Guest relations

Compliance

Cash handling

SOX compliance

Team leadership

Education

Bachelor’s Degree

Tools

POS system

Job description

Overview

Opportunity: Banquet Manager

Manage banquet department operations in accordance with established guest service and sustainability standards.

Potential Career Path

Restaurant Manager – Director of Catering –Director of Food and Beverage

Essential Job Functions

• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
• Maintain positive guest relationships and ensure banquet functions are executed in accordance with guest specifications.
• Work closely with the catering department to address service deliver or communication gaps.
• Supervise and visually inspect the set-up of function rooms to ensure cleanliness and proper inventory.
• Oversee serving staff to ensure that all federal, state, local and corporate regulations and policies are adhered to in the serving of alcoholic beverages.
• Ensure that cash handling policies and procedures are followed by all banquet staff in cash handling positions. Abide by all accounting policies and practices to ensure SOX compliance.
• Enter billing information into point of sale system in order to generate a final guest check.
• Check staff attendance according to schedules, and adjust and reassign server stations, as necessary, in order to provide quality service during functions.
• Set and maintain service standards through continued training of core staff utilizing in service meetings.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• Bachelor’s Degree preferred.
• 3 to 5 years Banquet experience required.

Work Environment and Context

• Work schedule varies and may include working on holidays, alternate shifts and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.