Banquet Manager

HHM Hotels; Washington (District of Columbia); On-site; USD 55,000 - 75,000; Full time

Job summary

HHM Hotels is seeking a Banquet Manager to lead banquet department operations, ensuring guest satisfaction and adherence to sustainability and safety standards. You will oversee staff, coordinate with catering, and manage event setup and execution to meet guest specifications.

The role requires 3–5 years of banquet experience and a Bachelor’s degree preferred, with opportunities for career progression within HHM Hotels.

Qualifications

• Bachelor’s degree preferred.
• 3–5 years of banquet experience required.
• Strong leadership and guest-service skills essential.

Responsibilities

• Interview, hire, train, and evaluate banquet staff; address discipline when needed.
• Ensure banquet events meet guest specifications and service standards.
• Collaborate with catering to address service gaps.
• Supervise setup and cleanliness of function rooms and inventory.
• Oversee alcohol service in compliance with regulations.
• Enforce cash handling policies and SOX compliance.
• Enter billing in POS to generate final guest checks.
• Monitor staff attendance and adapt stations for peak service.
• Maintain service standards through ongoing staff training.
• Follow safety guidelines and MSDS/OSHA standards.
• Perform other duties as requested by management.

Skills

Leadership

Guest relations

Communication

Team supervision

Regulatory compliance

Education

Bachelor’s Degree

Tools

POS system

Job description

Opportunity: Banquet Manager

Manage banquet department operations in accordance with established guest service and sustainability standards.

Potential Career Path

Restaurant Manager – Director of Catering –Director of Food and Beverage

Essential Job Functions

• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.


• Maintain positive guest relationships and ensure banquet functions are executed in accordance with guest specifications.


• Work closely with the catering department to address service deliver or communication gaps.


• Supervise and visually inspect the set-up of function rooms to ensure cleanliness and proper inventory.


• Oversee serving staff to ensure that all federal, state, local and corporate regulations and policies are adhered to in the serving of alcoholic beverages.


• Ensure that cash handling policies and procedures are followed by all banquet staff in cash handling positions. Abide by all accounting policies and practices to ensure SOX compliance.


• Enter billing information into point of sale system in order to generate a final guest check.


• Check staff attendance according to schedules, and adjust and reassign server stations, as necessary, in order to provide quality service during functions.


• Set and maintain service standards through continued training of core staff utilizing in service meetings.


• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.


• Perform other duties as requested by management.

Position Requirements

• Bachelor’s Degree preferred.


• 3 to 5 years Banquet experience required.

Work Environment and Context

• Work schedule varies and may include working on holidays, alternate shifts and weekends.


• Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Source: HHM Hotels