Director of Applications & Technical Field Services

Ralliant; Honolulu (HI); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Bonus eligibility

Job summary

Ralliant seeks a proven senior leader to build and unite Applications Support, Field Service and Regional FAEs into a single high-performing organization in Honolulu. You will drive transformational change, strengthen technical selling, and create scalable delivery models across discovery, conversion and post-installation support.

Reporting to the executive team, you will recruit top talent, establish KPIs, and partner with Sales, Product and Engineering to raise customer satisfaction and

Qualifications

• 10+ years in industrial automation, process instrumentation, hygienic processing or a closely related technical market.
• Demonstrated leadership of customer-facing application engineering, sales engineering, technical service or similar teams.
• Strong technical-commercial judgment with the ability to connect customer processes and applications to revenue opportunities.
• Experience working with distributors, system integrators, OEMs and end users.
• Track record building teams, improving processes and driving change across functions.
• Strong executive communication, coaching and talent-development skills.
• Comfort operating as a working leader in a transformation environment.

Responsibilities

• Lead and develop the Application Support, Field Service / Technical Service and Regional FAE capabilities under one operating model.
• Hire and build the Regional FAE team, initially aligned to East, Central and West, with a focus on high-value applications and project conversion.
• Establish clear engagement and handoff models between Account Managers, Regional Sales Leaders, Application Support, FAEs, Field Service, Product and Engineering.
• Build a proactive applications organization that identifies customer process needs, pain points, applications and sockets, then helps convert those opportunities into specifications, trials and wins.
• Raise the technical and application capability of the commercial team through coaching, field engagement, tools and structured training.
• Improve the effectiveness of Application Support by establishing qualification, escalation and lead-routing standards and measurable service levels.
• Lead Field Service / Technical Service as the post-sale technical capability, with focus on response, resolution, first-time fix, recurring issue reduction and customer satisfaction.
• Create a closed feedback loop from field and application issues into Product, Quality, Operations and Engineering.
• Partner with Regional Sales Leaders on strategic and focus accounts, major opportunities, competitive conversions and resource prioritization.
• Define KPIs and operating cadence for applications and technical services, including project influence, conversion, response time, resolution, utilization and customer outcomes.
• Help shape the long-term technical organization and talent strategy as the business scales.

Skills

Executive leadership

Customer-facing

Technical-sales

Team building

Change management

Strategic partnerships

Coaching

Talent development

Executive communication

Transformation leadership

Job description

Ralliant seeks a proven senior leader to build and unite Applications Support, Field Service and Regional FAEs into a single high-performing organization in Honolulu. You will drive transformational change, strengthen technical selling, and create scalable delivery models across discovery, conversion and post-installation support.

Reporting to the executive team, you will recruit top talent, establish KPIs, and partner with Sales, Product and Engineering to raise customer satisfaction and