Director of AI-Powered Service Solutions & Integration

Lenovo

Morrisville (NC)

On-site

USD 180,000 - 240,000

Full time

9 hours ago

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Job summary

Lenovo in Morrisville, NC is seeking a Director of Service Solution & Integration to lead the design, development, and integration of end-to-end service solutions across ITSM, AI, and enterprise platforms. You will partner with Product, Engineering, Sales, and Delivery teams to translate requirements into scalable architectures and reusable offerings, while guiding governance and customer engagements.

The role emphasizes ServiceNow capabilities, AI-enabled solutions, and strong leadership to

Qualifications

Bachelor’s degree in computer science, engineering, information technology, business technology, or equivalent experience.
8+ years of experience in enterprise solution architecture, systems integration, technology consulting, or service solution development.
Strong knowledge of enterprise service management and ServiceNow or comparable workflow platforms.

Responsibilities

Lead design and development of complex, end-to-end service solutions.
Translate customer business goals and technical requirements into scalable architectures and service models.
Define solution scope, architecture, integrations, dependencies, risks, and implementation approaches.
Ensure solution alignment from discovery through delivery handoff.
Identify common customer requirements and convert them into reusable capabilities and offerings.
Influence product and platform roadmaps based on customer and market needs.
Balance customer-specific solutions with long-term scalability and reusability.
Provide leadership for ServiceNow-based solutions across ITSM, Asset Management, CMDB, and Enterprise Workflows.
Design solutions that integrate ServiceNow with enterprise applications, infrastructure, cloud, data, AI, and third-party technologies.
Lead AI-enabled solution development using ServiceNow AI, generative AI, agentic AI, analytics, and automation platforms.
Ensure governance, security, privacy, and business outcome requirements.
Lead customer discovery sessions, workshops, solution reviews, and executive engagements.
Serve as a trusted advisor on service transformation, workflow modernization, automation, and AI adoption.
Support strategic opportunities, proposals, presentations, RFPs, and solution development activities.
Ensure proposed solutions are technically sound, commercially viable, and operationally executable.
Drive collaboration across Product, Engineering, Sales, Delivery, and partner teams.
Establish governance, accountability, and decision-making for complex solution initiatives.
Mentor solution architects and technical specialists.
Build strong relationships with customers, partners, and internal stakeholders.