Director of AI-Driven Service Solutions & Integration

Lenovo; North Carolina; Presencial; USD 140 000 - 190 000; Tempo integral

Resumo da oferta

Lenovo is seeking a Director of Service Solution Integration to lead the design, development, and integration of end-to-end service solutions for complex customer needs. You will partner across Product, Engineering, Sales, and Delivery to transform requirements into scalable, repeatable offerings that leverage ServiceNow, AI, and enterprise applications.

You will drive solution strategy across ITSM, CMDB, data, cloud, and automation, while ensuring governance, security, and customer outcomes.

Qualificações

• Bachelor’s degree in computer science, Engineering, Information Technology, Business Technology, or equivalent experience.
• 8+ years of experience in enterprise solution architecture, systems integration, technology consulting, or service solution development.
• Strong knowledge of enterprise service management and ServiceNow or comparable workflow platforms.
• Excellent stakeholder management, communication, presentation, and consulting skills.

Responsabilidades

• Lead the design and development of complex, end-to-end service solutions.
• Translate customer business goals and technical requirements into scalable architectures and service models.
• Define solution scope, architecture, integrations, dependencies, risks, and implementation approaches.
• Mentor solution architects and technical specialists.
• Drive collaboration across Product, Engineering, Sales, Delivery, and partner teams.

Descrição da oferta de emprego

Lenovo is seeking a Director of Service Solution Integration to lead the design, development, and integration of end-to-end service solutions for complex customer needs. You will partner across Product, Engineering, Sales, and Delivery to transform requirements into scalable, repeatable offerings that leverage ServiceNow, AI, and enterprise applications.

You will drive solution strategy across ITSM, CMDB, data, cloud, and automation, while ensuring governance, security, and customer outcomes.