Director, Service Solution & AI Integration

Lenovo; Morrisville (NC); On-site; USD 180,000 - 240,000; Full time

Job summary

Lenovo in Morrisville, NC is seeking a Director of Service Solution & Integration to lead the design, development, and integration of end-to-end service solutions across ITSM, AI, and enterprise platforms. You will partner with Product, Engineering, Sales, and Delivery teams to translate requirements into scalable architectures and reusable offerings, while guiding governance and customer engagements.

The role emphasizes ServiceNow capabilities, AI-enabled solutions, and strong leadership to

Qualifications

• Bachelor’s degree in computer science, engineering, information technology, business technology, or equivalent experience.
• 8+ years of experience in enterprise solution architecture, systems integration, technology consulting, or service solution development.
• Strong knowledge of enterprise service management and ServiceNow or comparable workflow platforms.

Responsibilities

• Lead design and development of complex, end-to-end service solutions.
• Translate customer business goals and technical requirements into scalable architectures and service models.
• Define solution scope, architecture, integrations, dependencies, risks, and implementation approaches.
• Ensure solution alignment from discovery through delivery handoff.
• Identify common customer requirements and convert them into reusable capabilities and offerings.
• Influence product and platform roadmaps based on customer and market needs.
• Balance customer-specific solutions with long-term scalability and reusability.
• Provide leadership for ServiceNow-based solutions across ITSM, Asset Management, CMDB, and Enterprise Workflows.
• Design solutions that integrate ServiceNow with enterprise applications, infrastructure, cloud, data, AI, and third-party technologies.
• Lead AI-enabled solution development using ServiceNow AI, generative AI, agentic AI, analytics, and automation platforms.
• Ensure governance, security, privacy, and business outcome requirements.
• Lead customer discovery sessions, workshops, solution reviews, and executive engagements.
• Serve as a trusted advisor on service transformation, workflow modernization, automation, and AI adoption.
• Support strategic opportunities, proposals, presentations, RFPs, and solution development activities.
• Ensure proposed solutions are technically sound, commercially viable, and operationally executable.
• Drive collaboration across Product, Engineering, Sales, Delivery, and partner teams.
• Establish governance, accountability, and decision-making for complex solution initiatives.
• Mentor solution architects and technical specialists.
• Build strong relationships with customers, partners, and internal stakeholders.

Skills

Enterprise solution architecture

Systems integration

Technology consulting

ServiceNow

Stakeholder management

Leadership

Education

Bachelor's degree in CS/Engineering/IT or related field

Tools

ServiceNow platform

ITSM

Job description

* United States of America - North Carolina - Morrisville

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .

Description and Requirements

The Director of Service Solution & Integration leads the design, development, and integration of end-to-end service solutions that address complex customer business and operational needs. This role partners with Product, Engineering, Sales, Delivery, and customer stakeholders to transform requirements into scalable, repeatable, and commercially viable solutions.

The Director will drive solution strategy across ServiceNow, AI, automation, enterprise applications, cloud, data, infrastructure, and partner technologies, creating integrated offerings that improve customer outcomes and generate new market opportunities. This role also leads the development of AI-enabled solutions leveraging ServiceNow AI capabilities, generative AI, agentic AI, and intelligent automation technologies

Key Responsibilities

Solution Strategy & Architecture

• Lead the design and development of complex, end-to-end service solutions.
• Translate customer business goals and technical requirements into scalable architectures and service models.
• Define solution scope, architecture, integrations, dependencies, risks, and implementation approaches.
• Ensure solution alignment from discovery through delivery handoff.

Product & Service Development

• Identify common customer requirements and convert them into reusable capabilities, accelerators, and market-ready offerings.
• Influence product and platform roadmaps based on customer and market needs.
• Balance customer-specific solutions with long-term scalability and reusability.

ServiceNow & AI Solutions

• Provide leadership for ServiceNow-based solutions across ITSM, Asset Management, CMDB, Enterprise Workflows, and related domains.
• Design solutions that integrate ServiceNow with enterprise applications, infrastructure, cloud, data, AI, and third-party technologies.
• Lead AI-enabled solution development using ServiceNow AI, generative AI, agentic AI, analytics, and automation platforms.
• Ensure solutions meet governance, security, privacy, and business outcome requirements.
• Lead customer discovery sessions, workshops, solution reviews, and executive engagements.
• Serve as a trusted advisor on service transformation, workflow modernization, automation, and AI adoption.
• Support strategic opportunities, proposals, presentations, RFPs, and solution development activities.
• Ensure proposed solutions are technically sound, commercially viable, and operationally executable.

Leadership & Stakeholder Management

• Drive collaboration across Product, Engineering, Sales, Delivery, and partner teams.
• Establish governance, accountability, and decision-making for complex solution initiatives.
• Mentor solution architects and technical specialists.
• Build strong relationships with customers, partners, and internal stakeholders.

Required Qualifications

• Bachelor’s degree in computer science, Engineering, Information Technology, Business Technology, or equivalent experience.
• 8+ years of experience in enterprise solution architecture, systems integration, technology consulting, or service solution development.
• Demonstrated success designing complex customer solutions and translating business requirements into technical architectures.
• Strong knowledge of enterprise service management and ServiceNow or comparable workflow platforms.

Preferred Qualifications

• Advanced degree in a related discipline.
• Deep expertise across the ServiceNow platform, including ITSM, ITAM, HAM, SAM, CMDB, and Enterprise Workflows.
• Experience with ServiceNow AI, generative AI, agentic AI, automation, analytics, and knowledge management solutions.
• Track record of transforming customer-specific solutions into scalable offerings and influencing product strategy.
• Experience supporting go-to-market initiatives and complex enterprise integration programs.
• Relevant certifications in ServiceNow, enterprise architecture, cloud platforms, AI, or IT service management.
• Experience integrating applications, platforms, cloud, data, AI, and service technologies.
• Excellent stakeholder management, communication, presentation, and consulting skills.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations: * United States of America - North Carolina - Morrisville

If you require an accommodation to complete this application, please contact [e-mail]