Director of AI-Driven Revenue & Account Growth

Mirakl; Paris (KY); Hybrid; USD 134,000 - 201,000; Full time

Job summary

Mirakl is hiring for a senior leader to scale the Mirakl Connect EMEA Account Management and Business Development function from Paris. You will coach a team of account managers and business developers to drive upsell, renewals, and churn reduction while partnering with product, operations, and sales leadership to accelerate AI-enabled revenue growth.

The role requires deep enterprise experience, strong C-level relationship skills, and a track record of growing ARR in a fast-paced environment;

Qualifications

• 8+ years in B2B SaaS, with at least 4 years leading Account Management, Customer Success, or Sales Development teams in a fast-growing environment.
• Proven track record of driving MRR/ARR growth through renewals, upsell, and churn reduction across mid-market and enterprise.
• Experience building trusted relationships with C-level stakeholders at large brands or retailers.
• Experience managing BDR/SDR teams is a plus, as is a background in e-commerce, marketplaces, or retail tech.

Responsibilities

• Lead, coach, and develop the Account Management team to drive upsell, renewals, and churn reduction, while acting as executive sponsor for select strategic accounts.
• Define and execute growth strategy across the customer base, covering upsell, cross-sell, renewals, and churn prevention for mid-market to high-touch enterprise.
• Own top-of-funnel pipeline generation by leading the BDR team, with targets aligned to Sales Director and Marketing.
• Drive adoption of AI and automation across customer touchpoints and renewals, testing and scaling what works.
• Champion customer voice by translating insights into product feedback shaping the Mirakl Connect roadmap.

Skills

Revenue growth & retention strategy

Team leadership

Executive stakeholder management

AI & automation in customer-facing ops

Data-driven performance management

Tools

Salesforce

Outreach

Gong

Google Workspace

Dust

N8N & AI tools

Job description

Mirakl is hiring for a senior leader to scale the Mirakl Connect EMEA Account Management and Business Development function from Paris. You will coach a team of account managers and business developers to drive upsell, renewals, and churn reduction while partnering with product, operations, and sales leadership to accelerate AI-enabled revenue growth.

The role requires deep enterprise experience, strong C-level relationship skills, and a track record of growing ARR in a fast-paced environment;