Head of CX Analytics & AI-Driven Support

DoorDash, Inc.; Austin (TX); On-site; USD 184,000 - 271,000; Full time

Benefits offered by this job

401(k) plan

Paid parental leave

Medical, dental, vision coverage

Paid time off

Job summary

DoorDash, Inc. is seeking a Manager on the Customer Experience Analytics team to set the vision for measuring and improving global customer resolutions.

You will lead a team of data scientists at the intersection of customer experience quality and operational cost, translating insights into roadmaps for product, operations, and AI/ML partners. You will establish a measurement framework, own key metrics, and partner with CX, Product, Engineering, and Operations to drive high-impact decisions that

Qualifications

• Degree in Math, Statistics, Physics, Economics or CS.
• 6+ years in analytics or data science.
• Experience leading data scientists or analysts.
• Strong experimentation and modeling skills.
• Excellent cross-functional communication.

Responsibilities

• Lead and grow analytics team for CX.
• Define analytical vision for customer resolutions.
• Translate data patterns into roadmap for product and operations.
• Inform AI/ML tooling improvements and quantify tradeoffs.
• Partner with senior leaders across CX, Product, Engineering and Operations.

Skills

Data science

Leadership

Experimentation

Cross-functional

Communication

Education

Math/Stats/CS degree

Job description

DoorDash, Inc. is seeking a Manager on the Customer Experience Analytics team to set the vision for measuring and improving global customer resolutions.

You will lead a team of data scientists at the intersection of customer experience quality and operational cost, translating insights into roadmaps for product, operations, and AI/ML partners. You will establish a measurement framework, own key metrics, and partner with CX, Product, Engineering, and Operations to drive high-impact decisions that