CX Strategy & Operations Architect

DoorDash; Sunnyvale (CA); On-site; USD 170,000 - 250,000; Full time

Benefits offered by this job

401(k) plan with employer matching

16 weeks of paid parental leave

Comprehensive health benefits

Job summary

DoorDash is seeking a Director of Customer Experience Strategy & Operations in Sunnyvale, California. This role will define and scale operating systems for multiple stakeholders while leading a high-performing team. The ideal candidate has over 10 years of experience in operations and strategy, excels in AI integration, and collaborates across teams effectively.

The position offers a salary range of $170,000—$250,000 USD, along with comprehensive benefits including paid parental leave and wellness benefits.

Qualifications

• 10+ years of experience in strategy, operations, or customer experience.
• Experience in AI-driven operations and productivity improvement.
• Comfortable operating in 24/7 global environments.

Responsibilities

• Define the vision and metrics for customer experience.
• Lead a high-impact team for customer experience strategy.
• Drive improvements using AI and data analytics.
• Collaborate with various teams including Product and Engineering.

Skills

Problem solving

Strategic thinking

Operational management

AI integration

Stakeholder collaboration

Education

Bachelor's Degree

MBA or Master's Degree

Job description

DoorDash is seeking a Director of Customer Experience Strategy & Operations in Sunnyvale, California. This role will define and scale operating systems for multiple stakeholders while leading a high-performing team. The ideal candidate has over 10 years of experience in operations and strategy, excels in AI integration, and collaborates across teams effectively.

The position offers a salary range of $170,000—$250,000 USD, along with comprehensive benefits including paid parental leave and wellness benefits.