Global CX Strategy & Operations Leader

DoorDash; Chicago (IL); On-site; USD 170,000 - 250,000; Full time

Benefits offered by this job

401(k) plan with employer matching

16 weeks of paid parental leave

Wellness benefits

Comprehensive medical, dental, and vision benefits

Paid time off and sick leave

Job summary

DoorDash is seeking a Director of Customer Experience Strategy & Operations in Chicago, Illinois, to lead the development and scaling of operational systems for enhanced consumer experiences. This role entails collaborating with various teams to implement efficient processes and tools while resolving complex challenges in a fast-paced environment.

The ideal candidate will have over a decade of experience in operations and a strong belief in leveraging AI for productivity improvements. Compensation includes a competitive salary range of $170,000—$250,000 and a comprehensive benefits package.

Qualifications

• 10+ years of experience in strategy, operations, or customer experience roles.
• Experience with AI and data-driven solutions.
• Ability to work in a global operations environment.

Responsibilities

• Define vision and operating principles for customer experience.
• Lead a high-impact team to define customer experience.
• Partner across departments to enhance customer experience.

Skills

Problem-solving

Data analysis

Team leadership

Customer experience

Operations management

Education

Bachelor’s Degree

MBA or Master’s Degree

Job description

DoorDash is seeking a Director of Customer Experience Strategy & Operations in Chicago, Illinois, to lead the development and scaling of operational systems for enhanced consumer experiences. This role entails collaborating with various teams to implement efficient processes and tools while resolving complex challenges in a fast-paced environment.

The ideal candidate will have over a decade of experience in operations and a strong belief in leveraging AI for productivity improvements. Compensation includes a competitive salary range of $170,000—$250,000 and a comprehensive benefits package.