Director of 24x7 Managed Services Operations

Logicalis, Inc.; Beachwood (OH); On-site; USD 120,000 - 140,000; Full time

Job summary

Logicalis, Inc. in Beachwood, OH seeks an Operational Leader to direct 24x7x365 Managed Services delivery with clear ownership and governance across the scope.

You will drive service performance, risk management, and continual improvement while ensuring effective handoffs and cross-functional coordination. You will lead managers and engineers, manage budgets and staffing, and align delivery with customer outcomes and commitments.

Qualifications

• Bachelor's degree in a related field preferred; equivalent experience considered.
• ITIL Foundation certification preferred.
• 7-10 years in IT operations, managed services, or service delivery.

Responsibilities

• Lead 24x7x365 Managed Services delivery with clear ownership and governance.
• Oversee service performance using KPIs, SLAs, and quality measures.
• Coordinate cross-functional teams and drive continual improvement.

Skills

Leadership

Communication

Customer-service orientation

Analytical thinking

Education

Bachelor's degree in related field

ITIL Foundation certification

Tools

ITSM platforms

Dashboards / data analysis tools

Microsoft Office

Job description

Logicalis, Inc. in Beachwood, OH seeks an Operational Leader to direct 24x7x365 Managed Services delivery with clear ownership and governance across the scope.

You will drive service performance, risk management, and continual improvement while ensuring effective handoffs and cross-functional coordination. You will lead managers and engineers, manage budgets and staffing, and align delivery with customer outcomes and commitments.