24x7 Managed Services Operations Leader

Logicalis, Inc.; Troy (MI); On-site; USD 120,000 - 140,000; Full time

Job summary

Logicalis, Inc. in Troy, MI, seeks an experienced leader to manage 24x7x365 managed services delivery across designated scope, with accountability for people leadership, service performance, governance, risk management, and continual improvement.

You will drive workload prioritization, cross-functional coordination, and customer outcomes, using KPIs and dashboards to guide corrective actions and ensure consistent execution. Strong communication and people leadership are essential.

Qualifications

• Bachelor's degree in a related field preferred.
• ITIL Foundation certification preferred.
• 7–10 years in IT operations or managed services leadership.
• Experience with ITSM and KPI management.
• Strong leadership and communication skills.

Responsibilities

• Lead 24x7 managed services delivery across scope.
• Oversee service performance using KPIs and SLAs.
• Coordinate cross-functional teams and governance.
• Develop and coach peers and staff.
• Drive continual service improvement initiatives.

Skills

Leadership

Strategic planning

Customer service orientation

Risk management

Communication

Dashboards

Education

Bachelor's degree in related field

ITIL Foundation certification

Tools

ITSM platforms

SLA/KPI management

Microsoft Office

Monitoring tools

Automation platforms

Job description

Logicalis, Inc. in Troy, MI, seeks an experienced leader to manage 24x7x365 managed services delivery across designated scope, with accountability for people leadership, service performance, governance, risk management, and continual improvement.

You will drive workload prioritization, cross-functional coordination, and customer outcomes, using KPIs and dashboards to guide corrective actions and ensure consistent execution. Strong communication and people leadership are essential.