Assistant Operations Manager

Jones Lang LaSalle Incorporated; Arizona; Hybrid; USD 85,000 - 104,000; Full time

Benefits offered by this job

401(k) plan with matching company

Medical, Dental & Visioncare

Paid parental leave

Paid Time Off and Holidays

Daily Pay early access to earned wages

Job summary

Jones Lang LaSalle Incorporated is seeking an MTS Assistant Operations Manager to supervise a team of Mobile Engineers, manage projects, and ensure service delivery excellence across a large financial services portfolio.

The role emphasizes leadership, performance coaching, and coordination of resources, with emphasis on safety, compliance, and quality in building systems operations.

Qualifications

• Advanced expertise in building systems and technical services.
• 5–7 years of facilities management experience.
• 2+ years of leadership experience.
• Licenses/certifications as required by scope of work.
• Strong project management and vendor coordination skills.
• Proficiency with Corrigo, Workday, and work order systems.

Responsibilities

• Provide day-to-day supervision to 4-6 Mobile Engineers.
• Conduct performance coaching and annual reviews.
• Approve timecards and manage billable hours targets.
• Coordinate PTO scheduling and backup coverage.
• Identify training needs and support professional development.
• Handle first-level disciplinary issues and escalation.
• Lead project pre-walks and post-walks for the region.
• Assist in determining project scopes and resource requirements.
• Coordinate vendor management and General Contractor relationships.
• Manage work order execution and quality assurance.
• Support R&M expense submissions and asset replacement reviews.
• Maintain safety and quality standards across portfolio.

Skills

Building systems expertise

Facilities management experience

Leadership experience

Licenses/certifications

Project management

Vendor coordination

Tools

Corrigo

Workday

Work order management systems

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Description

Position Summary The MTS Assistant Operations Manager serves as a working supervisor, leading a team of Mobile Engineers that provides engineering services for a large Financial Services client. This role remains responsible for the team's overall results and spends a portion of time directly performing the work supervised. It manages day-to-day operations, ensures service delivery excellence, and coordinates project execution, drawing on established precedents and practices to analyze information and resolve ongoing problems. As the primary point of escalation for field issues within the assigned geography, the MTS Assistant Operations Manager identifies the most appropriate solutions and, where needed, establishes new techniques to ensure the team consistently meets its objectives.

Key Responsibilities

• People Leadership: Provide day-to-day supervision to 4-6 Mobile Engineers
• Conduct performance coaching and annual reviews
• Approve timecards and manage billable hours targets
• Coordinate PTO scheduling and provide backup coverage
• Identify training needs and support professional development
• Handle first-level disciplinary issues and escalation as needed
• Technical & Project Management: Lead project pre-walks and post-walks for assigned region
• Assist in determining project scopes and resource requirements
• Coordinate vendor management and General Contractor relationships
• Manage work order execution and quality assurance
• Support R&M expense submissions and asset replacement reviews
• Operational Excellence: Perform preventive maintenance, repairs, and inspections across HVAC, electrical, plumbing, and building systems within an assigned portfolio
• Maintain team asset history and work order documentation
• Serve as Corrigo backup administrator for regional team
• First point of escalation for field technical issues
• Coordinate coverage when team members are unavailable
• Support HSSE processes and event management
• Ensure compliance with safety protocols and quality standards

Required Qualifications

• Advanced specialized expertise in building systems and technical services
• 5-7 years relevant technical experience in facilities management
• 2+ years demonstrated leadership experience
• Appropriate licenses/certifications as required by scope of work
• Strong project management and vendor coordination skills
• Proficiency in Corrigo, Workday, and work order management systems

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position: 84,600.00 – 103,600.00 USD per year. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location: Remote – Phoenix, AZ, Tucson, AZ

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.