Director, Mortgage Servicing & Operations — Hybrid Leader

First Tech Federal Credit Union; Hillsboro (OR); Híbrido; USD 131 000 - 157 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental, Vision

401(k) Match

Paid Time Off

Paid Holidays

Employee pricing on lending products

Resumo da oferta

First Tech Federal Credit Union seeks a Director of Mortgage Loan Servicing Support in Hillsboro, OR, with hybrid work arrangement. You will lead the mortgage servicing operations, drive regulatory compliance, and improve portfolio performance while shaping strategy across lending, payments, and technology teams.

The role demands 8+ years in mortgage servicing and 4+ years of people leadership, plus strong analytical and communication skills.

Qualificações

• 8+ years in mortgage servicing or related lending functions.
• 4+ years in people leadership with coaching and performance management.
• Experience across origination, underwriting, servicing, and secondary markets.

Responsabilidades

• Directs mortgage loan servicing operations with a focus on member service, compliance, and performance.
• Leads staffing, budgeting, and development for mortgage servicing teams.
• Partner with senior leaders to implement servicing strategy across functions.
• Drive process improvements, workflow standardization, and metrics reporting.
• Support audits, regulatory exams, and special projects as needed.
• Foster cross-functional collaboration across lending, compliance, finance, and tech.

Conhecimentos

Mortgage servicing leadership

People leadership

Cross-functional collaboration

Analytical/problem solving

Regulatory/compliance awareness

Process improvement

Communication skills

Formação académica

Bachelor's degree or 4 years of relevant experience

Descrição da oferta de emprego

First Tech Federal Credit Union seeks a Director of Mortgage Loan Servicing Support in Hillsboro, OR, with hybrid work arrangement. You will lead the mortgage servicing operations, drive regulatory compliance, and improve portfolio performance while shaping strategy across lending, payments, and technology teams.

The role demands 8+ years in mortgage servicing and 4+ years of people leadership, plus strong analytical and communication skills.