Manager, Mortgage Servicing (Doc and Lien Governance)

First Tech Federal Credit Union; Hillsboro (OR); Hybrid; USD 104,000 - 125,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) match

Paid Time Off

Paid holidays

Employee lending discounts

Job summary

First Tech Federal Credit Union is seeking a Manager, Mortgage Servicing in Hillsboro, OR. The role leads mortgage servicing operations across the loan lifecycle, ensuring regulatory compliance, member service excellence, and portfolio performance. The candidate will develop staff, coordinate cross-functional teams, and drive process improvements in a hybrid work environment.

Location: Hillsboro Corporate Office. Target compensation ranges from $104,000 to $125,000 annually plus an annual bonus.

Qualifications

• 5+ years in mortgage lending, servicing, loan operations, underwriting, processing, or related residential lending.
• Experience leading a diverse team with coaching and performance management.
• Strong mortgage lending experience across origination, underwriting, operations, servicing, or processing.
• Solid understanding of residential mortgage processes and regulatory requirements.
• Ability to manage teams and drive execution in a moderately complex environment.
• Structured problem-solving to resolve day-to-day operational challenges.
• Coordinate cross-team activities and influence outcomes.
• Experience with workforce management and department goal attainment.
• Strong analytical and organizational skills with data-driven decision making.
• Effective communication across teams and with stakeholders.

Responsibilities

• Manage day-to-day mortgage servicing operations ensuring member service excellence and compliance.
• Lead and develop servicing staff through coaching, scheduling and clear expectations.
• Oversee servicing activities: payment processing, escrows, lien verification, payoff processing, and related tasks.
• Ensure adherence to investor, insurer, regulatory, and CFPB requirements during audits and controls.
• Partner with leadership to implement servicing priorities and cross-functional initiatives.
• Drive process improvements by standardizing workflows and monitoring performance metrics.

Skills

Mortgage servicing

Team leadership

Regulatory compliance

Problem-solving

Analytical skills

Communication

Cross-functional collaboration

Workflow improvement

Data interpretation

Decision making

Job description

Description

The Manager, Mortgage Servicing provides leadership over mortgage servicing operations, ensuring the effective execution of residential lending activities throughout the loan lifecycle. This role partners closely with internal teams and business stakeholders to deliver exceptional member service, regulatory compliance, operational efficiency, and portfolio performance. Responsible for leading and developing staff, overseeing servicing functions, resolving complex operational issues, supporting audits and compliance requirements, and driving process improvements that enhance performance and align with organizational goals and member expectations.

Here's what you can expect from the job and what you need to be successful:

What You'll Do:

• Manage day-to-day mortgage servicing operations, ensuringmemberservice excellence, regulatory compliance, portfolio performance, and operational efficiency.
• Lead and develop servicing staff through performance management, coaching, scheduling, and clear communication of expectations and goals.
• Oversee key servicing activities, includingmember service and support,payment processing, payoffs, escrow administration, insurance tracking, andtimelyresolution of member issues and complaints, post-closing trailing recorded documents, verification of mortgage lien, payoff quotes and payoff processing, lien reconveyance, and MERS deactivation.
• Ensure adherence toinvestor,insurer, regulatory, and CFPB requirements while supporting audits, examinations, and internal control activities.
• Partner with leadership and cross-functional teams to implement servicing priorities, resolve complex issues, and support enterprise initiatives.
• Drive process improvement by standardizing workflows,monitoringperformance metrics, supporting system changes, andmaintainingeffective procedures and training.

Essential Skills:

• Required Experience: 5+ years of progressive experience in mortgage lending, servicing, loan operations, underwriting, processing, or a related residential lending environment.
• Experience leading a diverse team including hiring, coaching and performance management
• Strong experience in mortgage lending with exposure to key areas such as origination, underwriting, operations, servicing, or loan processing.
• Solid understanding of residential mortgage processes, regulatory requirements, and operational practices.
• Demonstrated ability to manage teams and drive execution in a moderately complex operational environment.
• Experience identifying and resolving day-to-day operational challenges using structured problem-solving approaches.
• Ability to coordinate cross-team activities and influence outcomes within and beyond the immediate team.
• Experience with workforce management, resource allocation, and achieving departmental performance goals.
• Strong analytical and organizational skills, with the ability to interpret data and support decision-making.
• Effective communication skills, with the ability to collaborate across teams and convey information clearly.

Location: Hillsboro Corporate Office | Hillsboro, OR 97124

Work Arrangement: Hybrid, with a minimum of 3 days per week in office

Target Compensation: $104,000 to $125,000 annually + annual bonus

Who We Are:

Every great journey begins with a bold idea-and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.

Employees are eligible for:

• Traditional medical, dental, and vision coverage
• Generous 401(k) match
• Paid Time Off: You'll accrue up to 15 days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually
• Paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria)

Employment Statements:

First Tech is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

First Tech is not currently offering Visa transfer/sponsorship for this position.