Director Member Ed-Enrollment

L.E. Cox Medical Centers; United States; On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical Benefits

Vision Benefits

Dental Benefits

Retirement Match

Job summary

CoxHealth seeks a Director of Member Ed-Enrollment to lead enrollment services for Cox HealthPlans, ensuring accurate, timely enrollments and strong customer service. You’ll work with group administrators and vendors to resolve eligibility issues and drive enrollment policy improvements.

Ideal candidates hold a Bachelor’s in Business Administration or equivalent with 10 years in health care/insurance and 3+ years in customer service, combining leadership with strategic oversight in a healthcare

Qualifications

• Required: Bachelor’s Degree in Business Administration or related field OR High School Diploma or equivalent AND 10 years' health care or insurance experience
• Required: At least 3 years’ customer service or related experience
• Must be able to work effectively with staff, public and external agencies
• Must have the ability to take initiative and to exercise good judgment and decision-making
• Problem solving
• Critical thinking, conflict management, negotiation and Personnel development
• Effective and ongoing communication and collaboration with other department heads

Responsibilities

• Direct enrollment services for Cox HealthPlans enrollment operations.
• Coordinate with Group Administrators and Vendors to resolve member eligibility issues.
• Develop and administer policies and procedures for the Enrollment Department and ensure timely processing of new groups, renewals and members’ records

Skills

People leadership

Policy development

Customer service

Communication

Problem solving

Conflict management

Negotiation

Decision making

Staff development

Education

Bachelor's Degree in Business Administration

Job description

Facility: CoxHealth Plans: 3200 S National Ave, Springfield, Missouri, United States of America, 65807 Department: 1756 CHP Enrollment Scheduled Weekly Hours: 40 Hours: 7:00 am - 4:00 pm Work Shift: Day Shift (United States of America).

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics.

CoxHealth has earned the following honors for workplace excellence: Named one of Modern Healthcare’s Best Places to work five times. Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group. Acknowledged by Forbes as one of the Best Employers for New Grads. Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

Benefits Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week) For a comprehensive list of benefits, please click here: Benefits | CoxHealth

Job Description: The Director Member Ed-Enrollment is responsible for the direction, management and coordination of all aspects of Enrollment Services. Work closely with Group Administrators and Vendors to resolve member’s eligibility issues with Cox HealthPlans. Organizes and directs all enrollment processes for Cox HealthPlans to ensure Group Administrator satisfaction, accurate, and current enrollments in the Plan. Works to develop and administer policies and procedures for the Enrollment Department of Cox HealthPlans. Accountable for the day-to-day operations of new groups, renewals and member’s records. Ensure customer service is met for both internal and external customers with timely processing of documents.

Education

• Required: Bachelor’s Degree in Business Administration or a related field OR High School Diploma or equivalent AND 10 years' health care or insurance experience

Experience

• Required: At least 3 years’ customer service or related experience

Skills

• Must be able to work effectively with staff, public and external agencies
• Must have the ability to take initiative and to exercise good judgment and decision-making
• Problem solving
• Critical thinking, conflict management, negotiation and Personnel development
• Effective and ongoing communication and collaboration with other department heads

Licensure / Certification / Registration

• N/A

Are you ready to make a meaningful impact in your community? At CoxHealth, we don’t just provide medical services; we've created an atmosphere where innovation, collaboration, values, and excellence come together to transform lives. Whether you desire to work in a clinical or non-clinical capacity, CoxHealth has the perfect position for you! CoxHealth is the region’s employer of choice because we keep our mission, vision, and values in mind with every decision for our employees and our patients.

OUR MISSION

To improve the health of the communities we serve.

OUR VISION

To be the best for those who need us.

OUR VALUES

Safety, compassion, respect, and integrity.

CoxHealth is the area leader in health care and community involvement, with six hospitals, more than 80 clinics, five ERs and more than 14,000 employees throughout southwest Missouri. We offer a wide range of treatments and services to help with whatever health needs you might have. Whether you're about to become a parent, have an illness or need medical information, we’re here for you. And if your goal is to live a healthy, balanced life with the best tools available, we can help with that, too. We know that your health and the health of your loved ones are some of the most personal, important parts of your life. That's why we keep our Mission, Vision and Values at the center of everything we do, every day. Thank you for choosing CoxHealth.