Member Service Representative

L.E. Cox Medical Centers; United States; Presencial; USD 21 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical benefits

Vision benefits

Dental benefits

Retirement with employer match

Resumo da oferta

CoxHealth is seeking a Member Service Representative (MSR) to support multiple lines of business, interpreting benefits and managing inquiries about coverage, claims, and authorizations.

The role requires clear communication, documentation in the system, and the ability to translate healthcare terminology for end users, both by phone and email.

Qualificações

• Required: High School Diploma or Equivalent.
• Experience working in a customer service focused industry strongly desired.
• Health Care/Insurance environment preferred.
• Experience working in a call center preferred.

Responsabilidades

• Answer phone or email inquiries regarding coverage, claims, benefits, billing and/or authorizations.
• Document interaction details in the database and note any follow-up actions.

Conhecimentos

Excellent verbal and written comms

Able to work independently

Self starter

Formação académica

High School Diploma or Equivalent

Descrição da oferta de emprego

Facility: CoxHealth South: 3801 S National Ave, Springfield, Missouri, United States of America, 65807 Department: 1752 CHP Member Services Scheduled Weekly Hours: 40 Hours: 8am-5pm Work Shift: Day Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence: Named one of Modern Healthcare’s Best Places to work five times. Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant‑A Insights Group. Acknowledged by Forbes as one of the Best Employers for New Grads. Healthcare Innovation’s Top Companies to Work for in Healthcare (2025).

Benefits Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)

Job Description

The Member Service Representative (MSR) will support multiple lines of business for benefit interpretation, claims, authorizations and membership inquiries. The MSR’s primary focus is to answer phone, or email inquiries from providers, members, customers or brokers regarding questions of coverage, claim status, benefit interpretation, billing and/or authorizations. This individual will be proficient in multiple lines of business, for example Medicare, group, and Individual Marketplace, translating health care related terminology into effective verbal or written communication for the end user to comprehend. In addition to addressing the caller professionally and properly, the MSR will need to document details of the interaction within the database, including any additional action steps taken as follow up.

Education

• Required: High School Diploma or Equivalent

Experience

• Experience working in a customer service focused industry strongly desired.
• Health Care/Insurance environment preferred.
• Experience working in a call center preferred.

Skills

• Excellent verbal and written communication skills.
• Able to work independently and collaboratively in teams.
• Self starter.

Licensure/Certification/Registration

• N/A

Mission, Vision & Values

OUR MISSION To improve the health of the communities we serve.

OUR VISION To be the best for those who need us.

OUR VALUES Safety, compassion, respect, and integrity.

At CoxHealth, we don’t just provide medical services; we've created an atmosphere where innovation, collaboration, values, and excellence come together to transform lives. Whether you desire to work in a clinical or non-clinical capacity, CoxHealth has the perfect position for you! CoxHealth is the region’s employer of choice because we keep our mission, vision, and values in mind with every decision for our employees and our patients.

Join our Talent Network and our recruitment team will get in touch if there's a role that seems like a good match. CoxHealth is the area leader in health care and community involvement, with six hospitals, more than 80 clinics, five ERs and more than 14,000 employees throughout southwest Missouri. We offer a wide range of treatments and services to help with whatever health needs you might have. Whether you're about to become a parent, have an illness or need medical information, we’re here for you. And if your goal is to live a healthy, balanced life with the best tools available, we can help with that, too. We know that your health and the health of your loved ones are some of the most personal, important parts of your life. That's why we keep our Mission, Vision and Values at the center of everything we do, every day.

Thank you for choosing CoxHealth.