Director Member Ed-Enrollment

CoxHealth; Springfield (MO); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Vision, Dental

Retirement with employer match

Comprehensive benefits

Job summary

CoxHealth is seeking a Director of Enrollment Services to lead enrollment operations, ensure accurate and timely processing, and improve service delivery across Cox HealthPlans. You will develop policies, coordinate with group administrators and vendors, and oversee day-to-day enrollment activities.

Qualifications include a Bachelor’s in a related field or equivalent experience in health care or insurance, plus 3+ years in customer service.

Qualifications

• Bachelor’s Degree in Business Administration or related field is required OR High School Diploma with 10 years’ healthcare/insurance experience.
• 3+ years of customer service or related experience is required.

Responsibilities

• Direct and coordinate Enrollment Services operations.
• Resolve member eligibility issues with Cox HealthPlans.
• Develop policies and procedures for the Enrollment Department.
• Ensure timely processing of enrollment documents.

Skills

Staff collaboration

Initiative & judgment

Problem solving

Critical thinking

Communication & collaboration

Education

Bachelor’s Degree in Business Administration or related field

High School Diploma + 10 years healthcare/insurance experience

Job description

Facility

CoxHealth Plans: 3200 S National Ave, Springfield, Missouri, United States of America, 65807

Department

1756 CHP Enrollment

Scheduled Weekly Hours

40

Hours

7:00 am - 4:00 pm

Work Shift

Day Shift (United States of America)

About CoxHealth

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

• Named one of Modern Healthcare’s Best Places to work five times.


• Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.


• Acknowledged by Forbes as one of the Best Employers for New Grads.


• Healthcare Innovation’sTop Companies to Work for in Healthcare (2025).

Benefits

• Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)


• For a comprehensive list of benefits, please click here: Benefits | CoxHealth

Job Description

The Director Member Ed-Enrollment is responsible for the direction, management and coordination of all aspects of Enrollment Services. Work closely with Group Administrators and Vendors to resolve member’s eligibility issues with Cox HealthPlans. Organizes and directs all enrollment processes for Cox HealthPlans to ensure Group Administrator satisfaction, accurate, and current enrollments in the Plan. Works to develop and administer policies and procedures for the Enrollment Department of Cox HealthPlans. Accountable for the day-to-day operations of new groups, renewals and member’s records. Ensure customer service is met for both internal and external customers with timely processing of documents.

Education

• Required: Bachelor’s Degree in Business Administration or a related field ORHigh School Diploma or equivalent AND 10 years’ health care or insurance experience

Experience

• Required: At least 3 years’ customer service or related experience

Skills

• Must be able to work effectively with staff, public and external agencies


• Must have the ability to take initiative and to exercise good judgment and decision-making


• Problem solving


• Critical thinking, conflict management, negotiation and Personnel development


• Effective and ongoing communication and collaboration with other department heads

Licensure/Certification/Registration

• N/A