Director, Luxury Store Experience

Exemplar Luxury Group; Chicago (IL); On-site; USD 95,000 - 118,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Basic life insurance

Disability insurance

Voluntary benefits

Employee discount

Job summary

Neiman Marcus in Chicago seeks a Store Director to lead operations and deliver exceptional client experiences while upholding brand standards. This role will drive a high-performance store culture and ensure resources align with strategic goals.

You will oversee a dedicated team, manage staffing, payroll, and expenses, and partner with the VP/GM to drive sales growth, profitability, and superior client service in a luxury environment. Eligible for bonus and comprehensive benefits.

Qualifications

• Retail leadership experience in luxury or high-volume environments.
• Strong business acumen with P&L knowledge.
• Proven ability to lead and develop a management team.
• Experience driving sales through client engagement strategies.
• Excellent communication and interpersonal skills.
• Experience recruiting and executing HR processes.

Responsibilities

• Lead operations to achieve high-performance KPIs.
• Monitor P&L and store controllable expenses.
• Manage staffing and payroll coverage.
• Drive sales growth through client engagement strategies.
• Coach the Core Management team and recruit top talent.
• Ensure HR processes and store standards are executed.

Skills

Retail leadership

P&L understanding

People leadership

Hiring and recruitment

Customer service focus

Communication

Job description

Neiman Marcus in Chicago seeks a Store Director to lead operations and deliver exceptional client experiences while upholding brand standards. This role will drive a high-performance store culture and ensure resources align with strategic goals.

You will oversee a dedicated team, manage staffing, payroll, and expenses, and partner with the VP/GM to drive sales growth, profitability, and superior client service in a luxury environment. Eligible for bonus and comprehensive benefits.