Director, Luxury Sales Experience

060 SAKS & CO LLC; King of Prussia (PA); On-site; USD 126,000 - 157,000; Full time

Benefits offered by this job

Employee discount

Benefits package

Job summary

Neiman Marcus is seeking a Director of Sales Experience to lead selling programs and drive a customer-focused shopping experience. The role reports to the General Manager and is on-site at the designated store location.

The ideal candidate has 10+ years in luxury retail leadership, a proven ability to coach teams, and a track record of delivering results across multiple businesses while collaborating with corporate partners to achieve store goals.

Qualifications

• 10+ years of luxury retail management experience.
• Senior retail leadership experience required.
• Proven track record of delivering results across multiple business units.
• Ability to build, motivate, and coach large teams.
• Experience presenting to executives and collaborating with corporate partners.
• Excellent written and oral communication skills.
• MS Office proficiency.

Responsibilities

• Oversee Client Development team performance and goals.
• Communicate store vision and goals to all team members.
• Advocate Neiman Marcus values and foster energized customer service atmosphere.
• Partner with Brand/ Merchants/ Regions to execute store strategy.
• Support Store GM and cover duties as needed.
• Determine strategic objectives with Store GM and set priorities.
• Analyze customer behavior and adjust processes.
• Facilitate Store Leadership Team meetings in GM's absence.
• Collaborate with Leaders to implement action plans for positive results.

Skills

Executive leadership

Retail management

Communication skills

Team coaching

Strategic thinking

Cross-functional collaboration

Customer focus

Executive presence

Tools

MS Office Suite

Job description

Neiman Marcus is seeking a Director of Sales Experience to lead selling programs and drive a customer-focused shopping experience. The role reports to the General Manager and is on-site at the designated store location.

The ideal candidate has 10+ years in luxury retail leadership, a proven ability to coach teams, and a track record of delivering results across multiple businesses while collaborating with corporate partners to achieve store goals.