Director, Luxury Sales Experience

Saks Fifth Avenue Llc; King of Prussia (PA); On-site; USD 126,000 - 157,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Job summary

Neiman Marcus in King of Prussia, PA is seeking a Director of Sales Experience to lead selling programs and drive a customer-focused store experience. You will partner with cross-functional teams and report to the General Manager, shaping strategy and inspiring the team to achieve ambitious goals.

In this on-site role, you’ll oversee client development, mentor leaders, and ensure service standards align with Neiman Marcus values.

Qualifications

• 10+ years of relevant experience, luxury retail fashion experience.
• Prior retail senior management experience required.
• Track record achieving results across multiple businesses.
• History of building, motivating, and coaching teams.
• Previous experience navigating complex business problems, collaborating with leads across corporate functions, presenting at the executive level, working with corporate partners, and leading large-scale projects.
• Excellent oral and written communication skills.
• Advanced proficiency with MS Office Product Suite.

Responsibilities

• Oversee Client Development team performance and goals through management of Group Selling Managers.
• Communicate the store vision and goals to all team members.
• Advocate for Neiman Marcus values and manage team to create an energized atmosphere where customer service is consistent with Neiman Marcus standards.
• Partner with Client Development, Brand Experience, Restaurants, Merchants, and Brands Manager and Regional team to fulfill store strategic efforts.
• Support the Store GM in fulfilling their responsibilities, including backfilling for GM.
• Determine strategic objectives in partnership with Store GM and set priorities accordingly.
• Analyze and develop understanding of internal / external customer behavior, trends, and preferences, adjusting processes and standards.
• Participate in, and in the absence of the Store GM, facilitate Store Leadership Team meetings by promoting a trusting and respectful environment for participation, idea sharing, addressing concerns / challenges, setting goals.
• Partner with Merchant and Planning Organization Leaders and Regional team to determine appropriate strategies and action plans for the store to produce positive results.

Skills

Leadership

Strategic thinking

Communication

Team coaching

MS Office

Customer experience

Tools

MS Office Suite

Job description

Neiman Marcus in King of Prussia, PA is seeking a Director of Sales Experience to lead selling programs and drive a customer-focused store experience. You will partner with cross-functional teams and report to the General Manager, shaping strategy and inspiring the team to achieve ambitious goals.

In this on-site role, you’ll oversee client development, mentor leaders, and ensure service standards align with Neiman Marcus values.