Director, Luxury Sales Experience

Exemplar Luxury Group; King of Prussia (PA); On-site; USD 126,000 - 157,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Basic life insurance

Supplemental life insurance

Disability insurance

Voluntary benefits

Employee discount

Job summary

Neiman Marcus in King of Prussia, PA seeks a Director of Sales Experience to lead selling programs, partner across departments, and elevate the customer experience in a luxury retail environment. You will manage the Client Development and Brand Experience teams, set store-wide priorities with the Store GM, and drive performance with a focus on service excellence and strategic initiatives.

This role requires 10+ years in luxury retail with senior management experience; strong communication and

Qualifications

• 10+ years of relevant experience, luxury retail fashion experience.
• Prior retail senior management experience required.
• Track record achieving results across multiple businesses.
• History of building, motivating, and coaching teams.
• Experience navigating complex business problems, collaborating with leads across corporate functions, presenting at the executive level, working with corporate partners, and leading large-scale projects.
• Excellent oral and written communication skills.
• Advanced proficiency with MS Office Product Suite.

Responsibilities

• Oversee Client Development team performance and goals through management of Group Selling Managers.
• Communicate the store vision and goals to all team members.
• Advocate for Neiman Marcus values and manage team to create an energized atmosphere where customer service is consistent with Neiman Marcus standards.
• Partner with Client Development, Brand Experience, Restaurants, Merchants, and Brands Manager and Regional team to fulfill store strategic efforts.
• Support the Store GM in fulfilling their responsibilities, including backfilling for GM.
• Determine strategic objectives in partnership with Store GM and set priorities accordingly.
• Analyze and develop understanding of internal / external customer behavior, trends, and preferences, adjusting processes and standards.
• Participate in, and in the absence of the Store GM, facilitate Store Leadership Team meetings by promoting a trusting and respectful environment for participation, idea sharing, addressing concerns / challenges, setting goals.
• Partner with Merchant and Planning Organization Leaders and Regional team to determine appropriate strategies and action plans for the store to produce positive results.

Skills

Luxury retail experience

Staff leadership

Strategic planning

Communication skills

Cross-functional collaboration

Job description

Neiman Marcus in King of Prussia, PA seeks a Director of Sales Experience to lead selling programs, partner across departments, and elevate the customer experience in a luxury retail environment. You will manage the Client Development and Brand Experience teams, set store-wide priorities with the Store GM, and drive performance with a focus on service excellence and strategic initiatives.

This role requires 10+ years in luxury retail with senior management experience; strong communication and