Director, Luxury Resort Experiences & Wellness

Hyatt; Carlsbad (CA); Vor Ort; USD 130.000 - 173.000; Vollzeit

Zusammenfassung

Hyatt is seeking a Director of Resort Experiences & Wellness to lead Membership Operations, Resort Programming, Pool Operations, Pool F&B, Recreation Experiences, and retail performance across assigned areas. This role partners with Miraval Life in Balance Spa leadership to deliver Forbes Five-Star service standards and drive revenue while building engaged teams and a learning culture.

The position requires strategic vision, operational discipline, and a focus on luxury guest experiences, with a

Aufgaben

• Develop and execute an integrated strategy for resort programming, recreation, membership, pool experiences, and wellness activations.
• Create seasonal, holiday, family, fitness, and signature experiences to boost participation and loyalty.
• Collaborate with Rooms, F&B, Golf, Sales, Marketing, Engineering, Security and Miraval leadership for seamless guest journeys.
• Use guest feedback and operating results to continually improve the experience portfolio.

Jobbeschreibung

Hyatt is seeking a Director of Resort Experiences & Wellness to lead Membership Operations, Resort Programming, Pool Operations, Pool F&B, Recreation Experiences, and retail performance across assigned areas. This role partners with Miraval Life in Balance Spa leadership to deliver Forbes Five-Star service standards and drive revenue while building engaged teams and a learning culture.

The position requires strategic vision, operational discipline, and a focus on luxury guest experiences, with a