Luxury Spa Director: Drive Revenue & Guest Delight

Hutchinson Consulting; Colorado; On-site; USD 90,000 - 150,000; Full time

Job summary

Hutchinson Consulting seeks a Spa Director to lead a luxury resort spa, steering revenue growth and guest satisfaction across all operations. You will drive strategic direction, financial performance, and team development in a world-class wellness environment.

The ideal candidate combines revenue-savvy leadership with a passion for transformative guest experiences and a collaborative, high-excellence culture.

Qualifications

• Minimum 5-7 years spa management in a luxury resort or hotel environment.
• Proven track record of driving revenue growth, guest satisfaction, and team engagement.
• Strong business acumen with budgeting, forecasting, and financial analysis.

Responsibilities

• Develop and execute business strategies to achieve revenue, profitability, and guest satisfaction goals.
• Analyze financial reports, KPIs, and market data to identify opportunities for growth and operational efficiency.
• Collaborate with sales, marketing, and revenue management teams to optimize pricing, promotions, and package offerings.
• Manage annual budgeting, forecasting, and labor planning for the spa department.
• Ensure every guest interaction reflects luxury service standards and a personalized approach to wellness.
• Continuously innovate the spa menu, treatments, and experiences based on current wellness trends and guest feedback.
• Oversee maintenance of spa facilities and ambiance, ensuring a pristine and relaxing environment.
• Handle guest feedback with professionalism, turning challenges into opportunities for improvement.
• Recruit, train, and inspire a diverse team of spa professionals committed to excellence and hospitality.
• Foster a culture of collaboration, respect, and accountability within the department.
• Conduct regular performance reviews and develop career growth plans for key team members.
• Lead by example, setting a positive tone that motivates and energizes the team.

Skills

Revenue growth

Leadership

Budgeting

Forecasting

Guest experience

Stakeholder management

Education

Bachelor's degree in Hospitality

Job description

Hutchinson Consulting seeks a Spa Director to lead a luxury resort spa, steering revenue growth and guest satisfaction across all operations. You will drive strategic direction, financial performance, and team development in a world-class wellness environment.

The ideal candidate combines revenue-savvy leadership with a passion for transformative guest experiences and a collaborative, high-excellence culture.