Director, LTC Client Engagement & Strategy

Unum Ireland

Portland (ME)

On-site

USD 90,000 - 170,000

Full time

7 days ago

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Benefits offered by this job

Health

Vision

Dental

Short & Long-Term Disability

PTO & volunteer time

Job summary

Unum is seeking a Director, Client Engagement to lead the LTC Client Engagement team and drive strategic engagement initiatives aligned with Unum’s LTC strategy. The role partners with Home Office, Field leadership, and brokers to prioritize engagement and deliver proactive, education-focused client support across policyholders.

The director will guide the team, ensure accountability, and drive enterprise-aligned outcomes.

Qualifications

Bachelor’s degree or equivalent experience required.
5+ years’ experience managing in a related complex customer service environment required.
5+ years management experience preferred.
Strong knowledge of the insurance business and Unum's operating structure.
Ability to manage remotely and lead change.

Responsibilities

Recruit, manage, develop and motivate a team responsible for supporting all levels of the Field Office, brokers and clients as needed.
Ownership for servicing of in-force customers, with collaboration across field and partners.
Create, test and refine new approaches to improve strategy and performance.
Lead workflow improvements to reduce costs and enhance service.
Provide strategic direction to team and partners for new processes, products, or platforms.