Director, LTC Client Engagement — Strategic Leader

Unum; Portland (ME); Presencial; USD 90.000 - 170.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Vision benefits

Dental benefits

Disability insurance

PTO

401(k) match

Student loan repayment

Tuition reimbursement

Flexible work environments

Descripción de la vacante

Unum is seeking a Director, Client Engagement to lead the LTC Client Engagement team, aligning with Unum’s LTC strategy. You will partner with Home Office, Field leadership, and brokers to drive proactive, education-focused client engagement and scalable strategies across functions.

You will guide talent development, monitor performance, and ensure high-quality outcomes that support enterprise goals, with occasional travel to support field offices.

Formación

• Bachelor’s degree or equivalent experience required.
• 5+ years’ experience managing in a related complex customer service environment required.
• 5+ years management experience preferred.
• Strong knowledge of the insurance business, company operations and product offerings.
• Ability to lead change and improve workflow.

Responsabilidades

• Recruit, manage, develop and motivate a team supporting Field Office, brokers and clients.
• Own servicing aspects of in-force customers with collaboration across fields.
• Create, test and refine new engagement approaches to improve performance.
• Lead changes to improve workflow and reduce costs.
• Coordinate with internal partners to resolve service issues for clients.

Conocimientos

People management

Strategic leadership

Customer service

Cross-functional collaboration

Communication

Change management

Budgeting

Educación

Bachelor’s degree or equivalent experience

5+ years in customer service management

Herramientas

Project management tools

Descripción del empleo

Unum is seeking a Director, Client Engagement to lead the LTC Client Engagement team, aligning with Unum’s LTC strategy. You will partner with Home Office, Field leadership, and brokers to drive proactive, education-focused client engagement and scalable strategies across functions.

You will guide talent development, monitor performance, and ensure high-quality outcomes that support enterprise goals, with occasional travel to support field offices.