Director, Live Event Network Operations (Onsite NYC)

Mondo; New York (NY); On-site; USD 131,000 - 152,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K

Job summary

Mondo seeks a Director of Network Operations onsite in New York, NY to lead operations across high-visibility live-event environments. This role requires 5–10 years in network operations and strong leadership for a team of 5–10 professionals.

The position focuses on network reliability, incident response, and proactive readiness, with hands-on leadership during major incidents and critical projects. On-site work is required five days a week in NYC.

Qualifications

• 5–10 years in Network Operations or related fields.
• Experience managing 5–10 technical professionals.
• Strong enterprise LAN/WAN networking background.
• Proficient with SolarWinds dashboards and monitoring.
• Experience with incident/change management.
• Ability to lead incidents and coordinate across teams.
• Must reside in the NY/NJ/CT tri-state area.
• U.S. work Authorization without sponsorship.
• On-site work in New York City five days/week.

Responsibilities

• Oversee daily Network Operations across multiple venue environments.
• Lead network readiness and technical resource planning for live events.
• Ensure pre-event checks, reporting, monitoring, and coverage are completed.
• Monitor network health, performance, availability, and operational readiness.
• Build and maintain SolarWinds dashboards, alerts, and operational reporting.
• Track network infrastructure projects, changes, incidents, risks, and priorities.
• Coordinate Network Operations and Engineering resources across projects and events.
• Lead incident triage, escalation, service restoration, and high-priority network issues.
• Maintain processes for alert handling, incident response, escalation, and change management.
• Partner with Network Engineering, Technical Operations, and other technical stakeholders.
• Provide network performance, project, and incident updates to technical leadership.
• Lead and mentor a growing team of technical professionals.
• Provide hands-on technical leadership during major incidents and critical projects.

Skills

Leadership

Communication

Problem solving

Independent work

Onsite work readiness

Tools

SolarWinds

Cisco networking

ServiceNow

Job description

Mondo seeks a Director of Network Operations onsite in New York, NY to lead operations across high-visibility live-event environments. This role requires 5–10 years in network operations and strong leadership for a team of 5–10 professionals.

The position focuses on network reliability, incident response, and proactive readiness, with hands-on leadership during major incidents and critical projects. On-site work is required five days a week in NYC.