Director, Learning & Development: Build Talent & Impact

IncredibleBank; Town of Wausau (WI); On-site; USD 100,000 - 140,000; Full time

Job summary

IncredibleBank seeks a Director of Learning and Development to lead onboarding, leadership development, and people development programs on-site at our Wausau, WI location. This full-time exempt role partners with leaders to close capability gaps, design curricula, and drive performance and engagement within the organization.

You will own governance of training standards, manage learning systems, and measure impact with meaningful metrics, fostering our ICE culture.

Qualifications

• Bachelor’s degree in Human Resources, Organizational Development, Business, Training and Development, Banking, Operations, or related field.
• 7+ years of progressive experience in learning and development, organizational development, HR, or related discipline.
• Experience in financial services or regulated environments is preferred.
• Proven ability to design onboarding programs, role-based training, learning roadmaps, and performance support tools.
• Experience facilitating training, collaborating with leaders, analyzing performance gaps, and improving capability.
• Proficiency with Microsoft Office and learning systems and related tools.
• Experience with LMS and training/tracking dashboards or similar technologies.

Responsibilities

• Design, implement, and continuously enhance onboarding, role-based training, manager development, and people development programs.
• Partner with department leaders to identify knowledge, skills, and behaviors, and develop practical training solutions.
• Facilitate training programs, leadership sessions, and learning events to drive capability and performance.
• Govern branch and operational procedures, ensuring policies and processes stay current and compliant.
• Maintain centralized knowledge resources including training materials and job aids.
• Collaborate with managers to reinforce training accountability and on-the-job application.
• Implement assessments, readiness checkpoints, and knowledge validation processes.
• Develop metrics and reporting to measure training impact and business outcomes.
• Create development initiatives aligning employees to organizational goals and culture.
• Reinforce ICE culture through learning experiences and programs.
• Facilitate talent reviews, succession planning, and leadership development.
• Oversee learning systems administration, records, curricula, and reporting.
• Drive innovation in learning formats and technologies.

Skills

Onboarding program design

Training facilitation

Performance gap analysis

Stakeholder collaboration

Curriculum development

Employee development

Education

Bachelor’s degree in Human Resources or related field

Tools

Microsoft Office

Learning Management Systems (LMS)

Job description

IncredibleBank seeks a Director of Learning and Development to lead onboarding, leadership development, and people development programs on-site at our Wausau, WI location. This full-time exempt role partners with leaders to close capability gaps, design curricula, and drive performance and engagement within the organization.

You will own governance of training standards, manage learning systems, and measure impact with meaningful metrics, fostering our ICE culture.