Director, Inpatient Virtual Nursing & Safety Operations

Lehigh Valley Health Network, Inc.; Allentown (Lehigh County); On-site; USD 180,000 - 240,000; Full time

Job summary

Lehigh Valley Health Network in Allentown seeks a Director of Nursing Operations and Virtual Care to lead inpatient virtual nursing and patient safety observation programs across our hospitals. You will drive strategy, standardized policies, workforce planning, and technology-enabled care delivery to ensure safe, efficient, and measurable patient outcomes.

The role oversees program governance, budgeting, vendor relationships, data analytics, and enterprise transformation, partnering with

Qualifications

• Bachelor’s Degree in nursing from an accredited school of nursing.
• Master’s Degree in nursing, healthcare administration, business, informatics, or a related field.
• 5 years of progressive healthcare or nursing leadership experience, including responsibility for complex clinical operations, workforce operations, virtual care, centralized services, and/or system-level program leadership.
• Enterprise strategy, governance, operational design, and performance management.
• Knowledge of nursing operations, workforce management, patient safety, quality, and technology-enabled care.
• Ability to lead complex operations, large-scale change, and enterprise transformation.
• Proficiency in analytics, financial management, productivity improvement, and data-driven decision-making.
• Strong leadership, communication, collaboration, and consensus-building skills across all organizational levels.
• Knowledge of change management, process improvement, project implementation, education, and competency development.
• Commitment to patient- and family-centered care, inclusion, cultural awareness, and professional collaboration.
• NLC Compact RN license within 180 days.
• PA RN license upon hire

Responsibilities

• Leads enterprise strategy, operating model, governance, and performance framework for Inpatient Virtual Nursing and Patient Safety Observation Care across Jefferson Health.
• Establishes policies, standards, performance expectations, and accountability measures to ensure consistent, compliant execution across all regions.
• Accountable for system adoption, quality outcomes, operational performance, financial stewardship, and strategic growth.
• Provides operational oversight of inpatient virtual nursing programs, virtual hubs, and staff, including service delivery, staffing, workflow design, implementation, expansion, and competency management.
• Standardizes virtual nursing practices, technology-enabled workflows, and integration with bedside care.
• Accountable for operational reliability, utilization, patient reach, workforce experience, patient outcomes, and program performance.
• Leads the enterprise in-person and virtual observation program, including governance, policy, staffing models, patient-selection criteria and EHR-enabled workflows.
• Oversees trended observation operations insights with regional leaders to optimize safety, resource utilization, and modality selection.
• Accountable for appropriate observation utilization, patient safety outcomes, technology performance, and reduction of operational variation across the system.
• Serves as the Nursing Operations business owner for virtual care technologies, EHR optimization, reporting, analytics, and vendor relationships.
• Leads budget development, workforce planning, business cases, productivity management, and resource allocation.
• Recruits, develops, and retains leaders and staff while fostering collaboration, innovation, and continuous improvement.
• Accountable for data integrity, technology reliability, financial performance, stakeholder engagement, and successful system-wide implementation and sustainment of virtual care programs.

Skills

Strategy leadership

Nursing operations

Workforce management

Virtual care

Data analytics

Financial management

Change management

Project leadership

Communication skills

Collaboration across levels

Education

Bachelor’s Degree in Nursing

Master’s Degree in Nursing/Healthcare Admin/Informatics

Job description

Lehigh Valley Health Network in Allentown seeks a Director of Nursing Operations and Virtual Care to lead inpatient virtual nursing and patient safety observation programs across our hospitals. You will drive strategy, standardized policies, workforce planning, and technology-enabled care delivery to ensure safe, efficient, and measurable patient outcomes.

The role oversees program governance, budgeting, vendor relationships, data analytics, and enterprise transformation, partnering with