Director, HR Service Delivery & Change Excellence

Comcast (CC) of Willow Grove; Pennsylvania; Hybrid; USD 120,000 - 180,000; Full time

Job summary

Comcast seeks a seasoned professional to lead the definition and deployment of Best-in-Class strategic solutions for business operations, standardizing processes for efficiency and establishing success metrics. The role drives cross-functional collaboration, guides project management, and prepares the organization for change while delivering measurable improvements across core operating areas.

You will partner with HR and leadership to implement scalable plans, foster inclusion, and maintain

Qualifications

• Bachelor's degree required.
• 10+ years of relevant work experience.
• Proven skills in leading cross-functional projects and driving change.

Responsibilities

• Define future-state Best-in-Class solutions and deploy them across Sales, Marketing and ordering services.
• Establish measurable success metrics and monitor performance against those metrics.
• Collaborate with matrixed teams to secure alignment and solution excellence.
• Lead change management, communication and training efforts across the organization.

Skills

Business Case Development

Business Process Analysis

Change Management

Cross-Functional Project Management

Data Analysis

Executive Presence

People Management

Education

Bachelor's Degree

Job description

Comcast seeks a seasoned professional to lead the definition and deployment of Best-in-Class strategic solutions for business operations, standardizing processes for efficiency and establishing success metrics. The role drives cross-functional collaboration, guides project management, and prepares the organization for change while delivering measurable improvements across core operating areas.

You will partner with HR and leadership to implement scalable plans, foster inclusion, and maintain