Director, HR Service Delivery: Change & Process Leader

Comcast Technology Solutions; Pennsylvania; Remote; USD 150,000 - 220,000; Full time

Job summary

Comcast Technology Solutions is seeking a Director of HR Service Delivery to define and deploy best-in-class HR solutions across sales, marketing and ordering service. The role focuses on standardizing processes, establishing success metrics, and leading cross-functional change initiatives to drive efficiency and scalability.

The position requires 10+ years of HR operations experience, strong program management, and the ability to lead matrixed teams while fostering an inclusive culture.

Qualifications

• Bachelor's degree in a relevant field.
• 10+ years of relevant work experience.
• Experience in HR service delivery or operations.
• Strong change management and project management skills.

Responsibilities

• Define future state Best-in-Class HR solutions and ensure successful deployment for all operational components.
• Lead cross-functional teams to deliver scalable improvement plans in HR operations.
• Develop repeatable, scalable plans to speed time to market and improve efficiency.
• Collaborate with HR counterparts on change management, communication and training needs.

Skills

Business Case Development

Business Process Analysis

Change Management

Cross-Functional Project Management

Data Analysis

Executive Presence

People Management

Education

Bachelor's Degree

Job description

Comcast Technology Solutions is seeking a Director of HR Service Delivery to define and deploy best-in-class HR solutions across sales, marketing and ordering service. The role focuses on standardizing processes, establishing success metrics, and leading cross-functional change initiatives to drive efficiency and scalability.

The position requires 10+ years of HR operations experience, strong program management, and the ability to lead matrixed teams while fostering an inclusive culture.