Director, HR Service Delivery & Change Enablement

Comcast; Pennsylvania; On-site; USD 90,000 - 130,000; Full time

Job summary

Comcast is seeking a senior professional to define and deploy Best-in-Class strategic solutions for business operations. You will standardize processes, establish success metrics, and drive project management across Sales, Marketing, and ordering service.

The role requires leading cross-functional teams, reducing process variation, and creating scalable plans to accelerate time-to-market while fostering an inclusive, empowerment-focused environment.

Qualifications

• Executive presence and strategic thinking to influence senior stakeholders.
• Experience mapping and optimizing business processes to drive efficiency.
• Ability to build business cases and justify investments for initiatives.

Responsibilities

• Define future state Best-in-Class solutions for key operational components.
• Lead cross-functional teams and manage change across departments.
• Develop scalable plans to speed time-to-market and improve efficiency.
• Establish and monitor success metrics for new systems and processes.
• Collaborate with HR for change management, training, and communications.

Skills

Executive Presence

Business Process Analysis

Business Case Development

Change Management

Cross-Functional Project Management

Data Analysis

People Management

Job description

Comcast is seeking a senior professional to define and deploy Best-in-Class strategic solutions for business operations. You will standardize processes, establish success metrics, and drive project management across Sales, Marketing, and ordering service.

The role requires leading cross-functional teams, reducing process variation, and creating scalable plans to accelerate time-to-market while fostering an inclusive, empowerment-focused environment.