Director, Global Media Operations

Publicis Groupe; New York (NY); On-site; USD 149,000 - 239,000; Full time

Job summary

Publicis Groupe is seeking a Director of Operations to lead the PepsiCo Client Operations team, driving execution, governance, and continuous improvement across processes, systems, and financial controls. You will partner with cross-functional leaders to ensure operational excellence and scalable delivery for a major client.

The role requires strong operations leadership, extensive experience in media planning/agency environments, and a proven ability to standardize workflows.

Qualifications

• Bachelor’s Degree required.
• 7+ years of experience in operations, media planning, or project/client management within an agency environment.
• Project management certifications are a bonus.
• Experience in an agency environment preferred.

Responsibilities

• Lead the development, implementation, and ongoing optimization of operational processes for media planning, investment, and campaign activation.
• Drive standardization initiatives, establish consistent workflows, taxonomy, naming conventions, and system requirements across brands and teams.
• Own key Guideline Planning (GLP) processes, including governance, data integrity, workflow enhancements, and troubleshooting.
• Establish and maintain QA processes to ensure accuracy, consistency, and compliance across media plans, authorizations, and system inputs.
• Develop and maintain playbooks, templates, guidelines, and training materials for consistent execution.
• Align media planning inputs, investment execution, authorizations, and downstream financial reporting.
• Escalate complex operational issues and implement long-term solutions.
• Partner with SVP, Operations and senior leadership on priorities and initiatives.
• Lead cross-functional operational projects with clear deliverables and timelines.
• Identify opportunities to improve broader operational effectiveness through workflows and processes.
• Build strong relationships with Clients and internal departments for alignment on priorities.
• Provide operational guidance for internal reporting, time tracking, onboarding, etc.
• Collaborate with Finance, Planning, and Investment leadership on financial processes and budgeting.
• Oversee draft billing processes for portfolio brands.
• Support SVP, Operations with Scope Tracking and Staff Plan Management.
• Develop direct reports through coaching and performance management.
• Foster accountability and a culture of continuous improvement.
• Lead ad hoc operational projects as needed.

Skills

Operations leadership

Cross-functional collaboration

Strategic thinking

Process improvement

Education

Bachelor’s Degree

Tools

Microsoft Office

MediaTools

MediaOcean/Prisma

PM tools

AI adoption

Job description

Publicis Groupe is seeking a Director of Operations to lead the PepsiCo Client Operations team, driving execution, governance, and continuous improvement across processes, systems, and financial controls. You will partner with cross-functional leaders to ensure operational excellence and scalable delivery for a major client.

The role requires strong operations leadership, extensive experience in media planning/agency environments, and a proven ability to standardize workflows.