Director, Global Digital Operations Center

CrowdStrike Holdings, Inc.; United States; Remote; USD 170,000 - 260,000; Full time

Job summary

CrowdStrike Holdings, Inc. is seeking a Director to lead the Global Digital Operations Center (DOC).

This role oversees the 24/7 operations across multiple sites, driving strategy, tooling, and staffing to keep monitoring, alerting, and incident response running at scale. You will provide technical and operational leadership, serve as escalation point for complex incidents, and partner with enterprise leadership on incident management.

Qualifications

• 10+ years in technology operations or engineering.
• 6+ years leading a 24/7, at-scale operations function.
• Experience with incident management and alerting systems.
• Proven ability to manage multi-site, distributed teams.

Responsibilities

• Lead the global DOC team across sites, setting standards and staffing.
• Direct incident response, root cause analysis, and post-incident reviews.
• Oversee tooling, observability, and SLA adherence.
• Provide regular updates to senior leadership.

Skills

Leadership

Communication

Problem-solving

Time management

Stakeholder management

Education

Bachelor's degree

Master's degree

Job description

CrowdStrike Holdings, Inc. is seeking a Director to lead the Global Digital Operations Center (DOC).

This role oversees the 24/7 operations across multiple sites, driving strategy, tooling, and staffing to keep monitoring, alerting, and incident response running at scale. You will provide technical and operational leadership, serve as escalation point for complex incidents, and partner with enterprise leadership on incident management.