Director, Global Digital Ops Center - 24/7 Incident Leader

CrowdStrike Inc.

Sunnyvale (CA)

On-site

USD 180,000 - 240,000

Full time

12 days ago

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Market-leading compensation

Wellness programs

Generous vacation and holidays

Parental and adoption leaves

Professional development opportunities

Job summary

CrowdStrike Inc. is seeking an experienced Director to lead the global Digital Operations Center (DOC).

This role oversees the 24/7, multi-site DOC, shaping operational strategy, tooling, and staffing to keep monitoring, alerting, and incident response running at scale across regions. The Director will provide technical and operational leadership, serve as a senior escalation point for complex incidents, partner with enterprise leadership on incident management strategy, and drive continuous

Qualifications

Bachelor's degree in CS, IT, or related field; equivalent work experience considered.
10+ years in technology operations or engineering; 6+ years leading a 24/7 at-scale operations function.
Experience managing high-availability operations across multiple sites or distributed teams.
Experience with observability/monitoring platforms and incident alerting systems.
Strong understanding of distributed systems, cloud infrastructure, and security fundamentals.
Proven experience applying service management principles in high-autonomy environments.
Experience using AI technologies to enhance decision-making and efficiency.
Excellent problem-solving, analytical, and communication skills.

Responsibilities

Lead the global DOC team across all sites, setting standards and staffing strategy.
Own and improve DOC policies and procedures.
Direct incident management, monitoring, alerting, and crisis activation; coordinate with Eng, SRE, IT.
Lead post-incident reviews and drive corrective actions.
Drive improvements in signal analysis to reduce time-to-detection for major incidents.
Recruit and develop DOC staff globally with ongoing training.
Evaluate investments in tools, technologies, and staffing; support budget.
Maintain incident logs, SOPs, and regular leadership updates.