Director, Global Digital Operations Center

CrowdStrike Inc.; Austin (TX); In loco; USD 170.000 - 260.000; Tempo pieno

Vantaggi offerti da questo lavoro

Market-leading compensation

Wellness programs

Generous vacation and holidays

Parental and adoption leave

Professional development

Employee networks

Office culture

Descrizione del lavoro

CrowdStrike Inc. is seeking a Director to lead our global Digital Operations Center (DOC). This role oversees the DOC's 24/7, multi-site team, driving operational strategy, tooling, and staffing to keep monitoring, alerting, and incident response running at scale across regions.

The Director will provide technical leadership for DOC managers, serve as a senior escalation point for complex incidents, and collaborate with enterprise leadership on strategy for incident management and resilience.

Competenze

• 10+ years in technology operations or engineering.
• 6+ years leading a 24/7, at-scale operations function.
• Experience with observability/monitoring platforms and incident alerting systems.

Mansioni

• Lead the global DOC team across sites, setting standards, staffing, and tooling strategy.
• Direct incident management, crisis response, and post-incident reviews with cross-functional teams.
• Recruit and develop DOC staff globally; manage budgets and resources.
• Maintain incident logs, documentation, and SOPs; provide regular updates to senior leadership.

Conoscenze

Leadership

Strategy

Incident management

Monitoring

Alerting

People management

Observability

Cloud infrastructure

Formazione

Bachelor's degree

Master's degree

Certifications

Descrizione del lavoro

CrowdStrike Inc. is seeking a Director to lead our global Digital Operations Center (DOC). This role oversees the DOC's 24/7, multi-site team, driving operational strategy, tooling, and staffing to keep monitoring, alerting, and incident response running at scale across regions.

The Director will provide technical leadership for DOC managers, serve as a senior escalation point for complex incidents, and collaborate with enterprise leadership on strategy for incident management and resilience.