Director, Global 24/7 Digital Operations Center

CrowdStrike Holdings, Inc.; Sunnyvale (CA); On-site; USD 170,000 - 260,000; Full time

Benefits offered by this job

Equity awards

Wellness programs

Vacation and holidays

Parental leave

Professional development

Great Place to Work

Job summary

CrowdStrike Holdings, Inc. seeks an experienced Director to lead the global Digital Operations Center (DOC). You will oversee 24/7 monitoring, alerting, and incident response, guiding strategy, tooling, and staffing to operate at scale across regions.

You will mentor DOC managers, act as a senior escalation point, and partner with enterprise leadership on the strategic direction of incident management and service reliability.

Qualifications

• 10+ years in technology operations or engineering, including 6+ years leading a 24/7, at-scale operations function.
• Proven experience managing high-availability operations across multiple sites or distributed teams.
• Experience with observability/monitoring platforms and incident alerting systems.
• Strong understanding of distributed systems, cloud infrastructure, and security fundamentals.

Responsibilities

• Lead the global DOC team across sites, setting standards, staffing, and tooling strategy.
• Own DOC policies and procedures and drive incident management across regions.
• Serve as senior escalation point for complex incidents and conduct post-incident reviews.
• Recruit and develop DOC staff globally and manage budget/support tooling investments.

Skills

Leadership

24/7 ops

Incident management

SRE

Cloud infrastructure

AI in operations

Communication

Education

Bachelor's degree in Computer Science or related field

Master's degree or relevant certifications a plus

Job description

CrowdStrike Holdings, Inc. seeks an experienced Director to lead the global Digital Operations Center (DOC). You will oversee 24/7 monitoring, alerting, and incident response, guiding strategy, tooling, and staffing to operate at scale across regions.

You will mentor DOC managers, act as a senior escalation point, and partner with enterprise leadership on the strategic direction of incident management and service reliability.